Service Manager – Tesla – Langford, BC

Tesla’s service operation in Langford, British Columbia is looking for a Service Manager to lead the team and drive exceptional results across customer satisfaction, people leadership, and day-to-day operations. This is a front-line leadership role for someone who genuinely wants to run a service business — not just manage tasks, but grow a team and make an impact.

As a Service Manager at Tesla, you’ll be both the operational backbone and the cultural anchor of the service centre. You’ll mentor technicians, champion efficiency, and ensure every customer interaction reflects Tesla’s commitment to quality and innovation. If you thrive in high-pressure, fast-moving environments and lead by example, this role was built for you.

About the Role: Service Manager

This position puts you at the centre of Tesla’s service centre operations in Langford. You’ll oversee everything from daily workflow and team development to business metrics and customer experience standards. Tesla’s Service Managers are expected to blend analytical thinking with hands-on problem-solving, constantly raising the bar for quality and efficiency.

You’ll work in an environment that embraces change and rewards initiative. Safety, technical acumen, and operational excellence are core pillars of the role, and you’ll be expected to champion all three. Collaboration, mentoring, and a genuine passion for Tesla’s mission are what set successful candidates apart.

Benefits and Salary

Tesla offers a competitive annual salary of $100,800 to $151,200, plus cash and stock awards. As a full-time employee, you’re eligible for benefits starting on day one, including company-paid Health, Dental, Vision, Life, and Disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, parental success programs, an Employee Assistance Program, paid sick and vacation time, paid holidays, the Tesla Babies program, and employee discounts on Tesla products and fitness perks.

Responsibilities

As Service Manager, you’ll wear many hats — from operational lead to people developer to customer advocate. Every responsibility in this role ties back to Tesla’s goal of delivering an exceptional service experience while building a high-performing team.

• Exceed customer expectations by monitoring service trends and developing standards that elevate the overall service experience
• Lead by example, prioritizing team success through active engagement, regular feedback, and meaningful mentoring
• Champion safety, efficiency, and quality across all aspects of service centre performance
• Understand key business metrics and lead daily operations to hit specific goals in productivity, quality, cost, and revenue
• Embrace change and excel in high-pressure situations by combining analytical thinking with hands-on problem-solving
• Advocate for customers and team members while always acting in the best interest of Tesla’s mission
• Drive technical acumen within the team and improve operational performance using lean or equivalent process management techniques

Requirements / Skills

Tesla is looking for a proven leader who brings energy, strong organizational skills, and a track record of success in service-focused environments. Automotive experience is not required — what matters most is your ability to lead teams, manage complex operations, and connect meaningfully with customers.

• Bachelor’s Degree or equivalent practical experience in a relevant field
• Prior leadership experience in a service-focused industry with direct team management responsibilities
• Experience managing diverse teams across a variety of roles and responsibilities
• Proven background leading field, technical repair, or manufacturing teams in fast-paced, technology-driven environments
• Lean management or similar process improvement experience for running complex operational workflows
• Valid driver’s licence required
• Strong time management and prioritization skills, with the ability to remain composed under pressure

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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