Operations Specialist, Sales, Service, Delivery & Collision Finance – Tesla – Vancouver, BC

Tesla’s Vancouver team is looking for an Operations Specialist to take ownership of finance operations across vehicle sales, delivery, service, collision, and financial processes — for both new and used vehicles. This is a role where precision, accountability, and strong relationship-building are central to everything you do each day.

If you thrive in a fast-paced, detail-driven environment and enjoy working at the intersection of customer experience and financial operations, this position offers a meaningful challenge. You’ll be the person who keeps things running smoothly behind the scenes — protecting revenue integrity while ensuring customers and internal teams get what they need.

About the Role: Operations Specialist, Finance

At the heart of this role is financial integrity. Your primary responsibility is to verify that full payment is secured for every vehicle departing — regardless of whether it’s through delivery, service, or collision channels. You’ll act as the lead for resolving revenue recognition cases, overseeing payment operations including allocations, overpayments, and underpayments across your assigned sites. You’ll also manage finance applications, purchase orders, and funding across your customer portfolio, working closely with both B2C and B2B Account Managers to continuously identify and implement process improvements.

Collaboration is key in this role. You’ll build and maintain strong working relationships with local Sales, Service, and Delivery teams to ensure seamless vehicle transactions and a streamlined finance customer experience. You’ll proactively contact customers via outbound calls to address overdue account issues and serve as the final auditor on all transactions, ensuring compliance with internal policies, financial regulations, and industry standards.

Benefits and Salary

Tesla offers a competitive hourly rate of $26.40 – $43.56/hour, plus cash and stock awards. As a full-time employee, you’ll be eligible for a comprehensive benefits package from day one of hire, including company-paid Health, Dental, Vision, Life, and Disability insurance, RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, paid sick and vacation time, paid holidays, the Tesla Babies program, and employee discounts on Tesla products and fitness perks.

Responsibilities

This role spans financial oversight, customer contact, and cross-functional collaboration. Each day looks a little different, but the core focus remains consistent: protecting Tesla’s revenue integrity while supporting smooth vehicle transactions and excellent customer outcomes. Here’s what you’ll be doing regularly:

• Verify full payment for every departing vehicle across delivery, service, and collision channels to safeguard financial accuracy
• Lead revenue recognition cases, overseeing payment allocations, overpayments, and underpayments across your assigned sites
• Manage financial operations across your customer portfolio, including finance applications, purchase orders, and funding
• Collaborate closely with B2C and B2B Account Managers to identify and implement process improvement initiatives
• Conduct outbound calls to proactively contact customers regarding overdue account issues
• Maintain strong working relationships with local Sales, Service, and Delivery teams to ensure seamless vehicle sales and delivery processes
• Implement and monitor compliance with internal policies, financial regulations, and industry standards; serve as the final auditor on all transactions
• Anticipate and escalate potential issues to Account Managers as needed to maintain customer satisfaction and operational readiness

Requirements / Skills

The ideal candidate for this role has a solid background in finance or operations, is comfortable dealing directly with customers, and brings a methodical approach to managing competing priorities. Tesla values candidates who can act independently, communicate clearly, and uphold a high standard of financial accuracy in a retail environment.

• 2+ years of experience in a customer-facing role, preferably in sales, delivery, automotive finance, or operations
• Proven stakeholder management skills within a fast-paced operations or finance environment
• Strong organizational skills and attention to detail, with a commitment to financial accuracy and proficiency in MS Office Suite (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills for engaging with both customers and internal teams
• Experience with collections, outbound customer contact, or contact centre operations is considered an asset
• Availability to work evening hours, weekends, and holidays in a retail environment
• Valid Class 5, G, or G2 driver’s licence for Canada is required

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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