Optician / Contact Lens Practitioner (Licensed) – Costco – Kitchener, ON

Costco’s optical department in Kitchener, Ontario is looking for a Licensed Optician / Contact Lens Practitioner to join their team at the 4438 King Street East location. This is a hands-on, member-facing role for a qualified professional who takes pride in delivering accurate, courteous optical care in a busy retail environment.

In this position, you’ll work directly with members to help them select eyeglass frames, lenses, contact lenses, and sunglasses, while also performing essential clinical tasks like slit lamp examinations, PD measurements, and contact lens fittings. You’ll also play a key mentorship role by overseeing apprentices and students working toward their certification.

About the Role: Optician / Contact Lens Practitioner

As a Licensed Optician at Costco Kitchener, your day-to-day involves assisting members in choosing the right eyewear based on their prescriptions, fitting and adjusting eyeglasses, processing orders through the computer system, and ensuring all contact lenses and completed eyeglasses meet prescription standards before dispensing. You’ll also handle cash and payment processing accurately, manage inventory and supplies, and keep the department clean and organized to maintain a high standard of optical health care.

Maintaining your provincial licensing and good standing with the provincial order is a requirement of this role. Opticians without contact lens certification must enrol in the Contact Lens Fitter course within one year to retain their position. The ability to work collaboratively, mentor apprentices, and uphold Costco’s standards of member service is central to success here.

Benefits and Salary

This role offers a pay rate of $33.00 per hour. Costco is well known for offering competitive compensation packages to its employees, including health and dental benefits, employee discounts, and a supportive team-based work culture.

Responsibilities

The Licensed Optician / Contact Lens Practitioner at Costco Kitchener is responsible for delivering accurate, professional optical services to members from start to finish. These duties span clinical assessments, sales, order processing, and department maintenance — making this a well-rounded role for an experienced optical professional.

• Assist members in selecting appropriate eyeglass frames, sunglasses, contact lenses, and ophthalmic lens options based on their prescriptions
• Perform measurements including pupillary distance (PD) using a pupilometer or ruler, as well as multi-focal and bifocal heights
• Examine members’ eyes using a slit lamp to assess general ocular health and assist with contact lens fittings
• Process orders by entering them into the computer system and placing special orders with outside vendors by telephone
• Dispense eyeglasses and contact lenses after verifying accuracy against the prescription; fit and adjust frames using a frame warmer and manual adjustments
• Handle payments accurately including cash, cheques, and credit/debit transactions following proper procedures
• Maintain inventory of optical merchandise, equipment, and contact lens trials; follow department procedures for record keeping, sales, and product storage
• Oversee apprentices and students as required to support their certification qualification
• Maintain provincial licensing to ensure good standing with the provincial order at all times
• Uphold cleanliness and health care standards throughout the optical department

Requirements / Skills

Costco is looking for a provincially licensed Dispensing Optician with hands-on experience in optical dispensing and contact lens fitting. The ideal candidate is detail-oriented, comfortable with computer systems, and committed to delivering accurate, courteous member service in a fast-paced retail setting.

• Provincial Ophthalmic Dispenser accreditation — relevant and applicable provincial certification is required
• Provincial License as a Dispensing Optician — must be current and in good standing
• Certified Contact Lens Fitter designation — required; those without must enrol in the course within one year
• Licensed Optician / Contact Lens Fitter experience — prior professional experience is preferred
• Computer and math skills — needed for order processing, payment handling, and inventory management
• Member service skills — ability to communicate professionally and courteously with members at all times

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects your current provincial licensing status before submitting.

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