Operations Supervisor – DHL – Mount Hope, ON

DHL Express — the world’s #1 Express Delivery and Logistics Company — is looking for an Operations Supervisor to join their facility in Mount Hope, Ontario. This is a hands-on leadership role suited for someone who thrives in a fast-moving warehouse and courier operations environment and knows how to keep a team running at peak performance.

The schedule for this position is Sunday 11:00–21:00 and Tuesday to Thursday 06:00–16:00. You’ll be directly responsible for the daily export, clearance, and transit of packages and freight, managing staff performance, enforcing safety protocols, and ensuring compliance with all regulatory requirements — including Canada Customs and dangerous goods regulations.

About the Role: Operations Supervisor

As an Operations Supervisor at DHL Express, you’ll provide proactive, floor-level management of operations staff engaged in the loading, unloading, sorting, and dispatch of shipments. You’ll implement procedures to improve operational effectiveness, prepare performance reports for management, and ensure the safe and timely dispatch of DHL aircraft in compliance with all applicable regulations.

This role demands strong leadership and communication skills, as you’ll be working closely with both your team and management. You’ll be expected to apply appropriate management styles to motivate staff, address customer complaints professionally, and ensure the warehouse is properly organized and resourced at all times. A solid understanding of Collective Agreements and the Occupational Health and Safety Act is essential.

Benefits and Salary

DHL Express offers competitive compensation packages along with a range of employee programs, services, and benefits designed to support both professional and personal well-being. As part of a globally recognized organization, employees also benefit from working within a culture that values personal commitment, recognition, and growth.

Responsibilities

In this role, you’ll be at the centre of day-to-day warehouse and courier operations, overseeing everything from staff scheduling to shipment accuracy and equipment safety. Your leadership directly impacts DHL’s ability to meet its commitments to customers and regulatory bodies.

• Recruit, orient, and train operations staff while managing schedules, performance, and disciplinary recommendations
• Establish and implement productivity, quality, and cost measurement strategies to achieve operational targets
• Ensure timely and accurate distribution of inbound and outgoing freight in accordance with established standards
• Supervise unloading of shipments from trucks, containers, and aircraft while preventing damage and maintaining sorting accuracy
• Enforce safety protocols and maintain a proactive safety program compliant with legislative requirements and the collective agreement
• Ensure compliance with regulatory bodies governing ground transportation, load planning, and equipment security
• Complete accurate reports for management including staff schedules, attendance records, dangerous goods incidents, and WSIB documentation
• Implement and maintain scanning technology and ensure the warehouse is organized and set up for the next shift
• Address customer complaints and escalated items professionally and in a timely manner
• Assist the Gateway Manager and perform other duties as required

Requirements / Skills

The ideal candidate brings hands-on experience in courier or warehouse operations, a solid understanding of Canadian regulatory requirements, and the leadership ability to keep a diverse team motivated and accountable. DHL values candidates who demonstrate initiative, adaptability, and a commitment to continuous improvement.

• Canada Customs experience is required, along with knowledge of ground transportation regulations
• Minimum 3 years of warehouse or on-road operations experience in the courier industry
• Dangerous Goods knowledge and demonstrated compliance with applicable regulations
• Prior experience with lean or process improvement initiatives is an asset
• Working knowledge of Collective Agreements and the Occupational Health and Safety Act
• College or University designation is required
• Excellent communication skills — both written and oral — along with strong interpersonal, organizational, and time management abilities
• Overnight availability and flexibility to ensure task completion

How to Apply

To apply for this Operations Supervisor position at DHL Express in Mount Hope, ON, click the link below to access the official job posting. Ensure your resume is up to date and reflects your relevant experience before submitting your application.

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