Office Import Coordinator I – UPS – Lachine, QC

UPS, one of the world’s most recognized logistics companies and a Fortune Global 500 organization, is looking for an Office Import Coordinator I to join their team in Lachine, Quebec. If you have a foundational understanding of customs operations and thrive in a structured, detail-oriented environment, this full-time role offers a solid entry point into the world of international trade and customs clearance.

In this position, you’ll be working directly with the CCBS system to process customs releases and confirm declarations for shipments. You’ll interact daily with clients, drivers, customs offices, and internal UPS teams — making communication skills and attention to detail absolutely essential to your success.

About the Role: Office Import Coordinator I

As an Office Import Coordinator, your primary focus will be ensuring that customs clearance and declarations are handled accurately and efficiently for repetitive and non-complex shipments. You’ll use client profiles within the CCBS system to create or modify line codes and classifications, while also managing delivery service requests and import permits when needed.

This role is well-suited to someone who’s comfortable working as part of a collaborative team, handling data entry, and communicating professionally across multiple channels. The position involves regular contact with clients outside of Quebec, so strong bilingual communication in French and English is a firm requirement.

Benefits and Salary

This full-time, permanent position offers a competitive wage of $18.47 per hour, based on a standard 40-hour work week. As part of a global industry leader, employees at UPS benefit from working within a diverse and inclusive workplace that values equal opportunity. Accommodations are available for candidates with disabilities throughout the recruitment process.

Responsibilities

Day-to-day, the Office Import Coordinator plays a key role in keeping shipment documentation accurate and moving. From opening customer files to liaising with customs authorities, every task contributes to the smooth flow of import operations at UPS.

• Process customs clearance and confirm declarations for repetitive and non-complex shipments using the CCBS system
• Create or modify line codes and classifications within client profiles in the CCBS system
• Handle data entry including opening customer files, validating information, and managing credit and invoicing
• Collect supplementary documentation from customers, drivers, customs offices, and other parties as required
• Identify discrepancies in customer profiles and flag them appropriately
• Answer standard inquiries from customers, drivers, customs, and other offices in a timely manner
• Manage delivery service requests and import permits when required, and forward proper documentation to government authorities
• Collaborate as a team member with clients, UPS SCS employees, carriers, and inbound agents

Requirements / Skills

This is an entry-level position designed for candidates who are ready to build a career in customs and import coordination. UPS values individuals who bring a combination of foundational knowledge, communication ability, and a willingness to learn within a fast-paced logistics environment.

• Minimum 6 months of experience in a relevant role or environment
• High school diploma or equivalent education
• Bilingualism in French and English (written and spoken) is required — strong French communication skills are essential given the volume of client interactions outside Quebec (70%)
• Basic knowledge of customs operations, laws and regulations, and other government departments
• Basic understanding of the HS (Harmonized System) classification system
• Basic computer skills and comfort navigating data entry systems
• Strong verbal and written communication skills with a professional, client-focused approach

How to Apply

To apply for this Office Import Coordinator I position at UPS in Lachine, use the official application link below. Make sure your resume is up to date before submitting, as applications must include an updated resume.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join UPS in Lachine.