Member Service Assistant – Costco – Ottawa, ON

Costco’s Ottawa location at 1405 Blair Place is looking for a Member Service Assistant to join their warehouse team. This front-line role puts you at the heart of the member experience — from the moment shoppers walk through the door to when they head home with their haul. If you enjoy working with people, staying active, and keeping things running safely and smoothly, this could be a solid fit.

Day to day, you’ll be greeting members, verifying memberships, conducting warehouse safety and security checks, and reviewing receipts at the exit. The role keeps you on the move — both on foot inside the warehouse and occasionally using your personal vehicle for perimeter checks after hours.

About the Role: Member Service Assistant

As a Member Service Assistant, you’re one of the first and last faces members see during their visit. You’ll be stationed at the entrance greeting shoppers, verifying membership cards, offering carts, and keeping the entry and exit areas clean and organized. You’ll also use a handheld counter to track member foot traffic and report counts regularly to the front end team.

Beyond the warm welcome, this role carries real safety and security responsibilities. You’ll conduct hourly walkthroughs of the warehouse and its perimeter, identifying and addressing hazards like spills, trip hazards, and blocked exits. You’ll complete inspection forms, attend safety meetings, and work closely with the duty manager to keep the warehouse environment secure and compliant.

Benefits and Salary

This position pays $20.00 per hour. Costco is well known in Canada for offering competitive compensation and strong employee benefits, including health and dental coverage, retirement savings plans, and a positive team culture. Specific benefits details would be confirmed during the hiring process.

Responsibilities

The Member Service Assistant role blends customer-facing hospitality with hands-on warehouse safety and security duties. Each shift, you’ll move between welcoming members at the entrance, monitoring warehouse conditions, and ensuring exits are managed accurately and professionally. Here’s a breakdown of what the job involves:

• Greet and verify members at the warehouse entrance, confirm membership cards, and offer carts as needed
• Conduct hourly safety checks throughout the warehouse and perimeter, addressing hazards such as spills, trip hazards, and blocked exits
• Track member counts using a handheld counter and report half-hourly tallies to the front end team
• Complete inspection forms and present results to the duty manager after each walkthrough
• Monitor warehouse access, including discretely observing armored vehicle pick-ups and secure register setups while holding a panic button
• Check member receipts at the exit, compare against merchandise, mark receipts, and thank members as they leave
• Direct members to products and services, assist with loading, and dry off wet carts
• Conduct after-hours perimeter checks using your personal vehicle and communicate door status via 2-way radio
• Report suspicious activity to the duty manager and contact police if necessary
• Assist in other areas of the warehouse as required

Requirements / Skills

Costco is looking for someone who is personable, alert, and reliable. This role doesn’t require prior experience, making it a good entry-level opportunity — but it does call for someone who takes member safety and service seriously and can handle a physically active shift with professionalism. A valid driver’s licence and access to a personal vehicle are required for after-hours duties.

• High School Diploma or GED preferred but not mandatory
• Valid Driver’s Licence and personal vehicle required for perimeter security checks
• Strong interpersonal skills — you’ll be interacting with members constantly throughout your shift
• Attention to detail for accurately reviewing receipts and identifying safety hazards
• Reliability and punctuality are essential in a warehouse environment that runs on tight schedules
• French language skills (oral and written) required for candidates applying to Quebec locations

How to Apply

To apply for the Member Service Assistant position at Costco in Ottawa, use the application link below. Make sure your resume is up to date and ready to submit before you start.

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