Manager, Auto Service Operations – Canadian Tire – Mississauga, ON

Canadian Tire Corporation is one of Canada’s most recognized retail and automotive service networks, and their Mississauga headquarters is looking for a Manager, Auto Service Operations to join the team. This is a corporate leadership role that sits at the intersection of strategy and execution — supporting retail and fleet/commercial Auto Service channels across a national Dealer network. If you’re someone who thrives on driving operational results while building strong relationships with entrepreneurial partners, this is a role worth exploring.

Reporting to the AVP, Auto Service and Operations, this position plays a key part in improving in-store processes, strengthening operational execution, and managing the Fleet/Commercial Auto Service business. You’ll work closely with Dealers, internal teams, and external stakeholders to translate insights into action and support meaningful growth across the business.

About the Role: Manager, Auto Service Operations

At its core, this role is about enabling Dealers and their teams to perform at their best. You’ll collaborate directly with Dealer committees to simplify operations, identify opportunities to grow sales and store profitability, and ensure that Auto Service priorities are executed consistently and effectively. From developing and implementing strategies to preparing presentations for senior leadership, the scope of this position is broad and consequential.

The successful candidate will also take ownership of the Fleet/Commercial program, overseeing partner execution, operational readiness, and performance tracking across the Dealer network. You’ll need to be comfortable managing multiple work streams simultaneously, communicating clearly across all levels of the organization, and fostering a culture of continuous improvement — all while modelling Canadian Tire’s core values of being driven, courageous, and united.

Benefits and Salary

Canadian Tire offers a broadband salary range of $79,000 to $131,000 CAD, with a typical hiring range between $110,000 and $120,000 CAD — with final offers dependent on experience, internal equity, and market conditions. Beyond compensation, employees have access to comprehensive benefits and retirement programs, performance incentives, continuing education programs, career growth opportunities, product discounts, and additional perks to support overall well-being. As part of the enhanced flex benefits package, mental health benefits of $5,000 per year are available for eligible employees and their families.

Responsibilities

This role demands strong operational leadership across a wide range of priorities. Day-to-day, you’ll be driving alignment between Corporate strategies and Dealer-level execution, managing projects from planning through to measurement, and ensuring that both retail and fleet/commercial channels have the support they need to succeed.

• Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales, and improve store profitability
• Support the operational execution of retail and fleet/commercial Auto Service priorities, ensuring alignment with enterprise goals, Dealer needs, and customer expectations
• Develop and support strategies that improve overall Auto Service performance, including sales growth, service retention, operational consistency, and customer experience
• Partner with internal teams, Dealers, stores, and external stakeholders to define business requirements, resolve operational barriers, and ensure consistent execution of key initiatives
• Monitor operational and business performance, identify opportunities to improve service delivery and profitability, and translate insights into actionable recommendations
• Analyze data to make informed decisions and implement strategies to improve efficiency and productivity
• Prepare and deliver presentations to senior management and stakeholders
• Oversee multiple work streams and project phases simultaneously, tracking progress and adjusting as needed
• Develop clear communication plans to keep Dealers and their teams informed of key Auto Service priorities
• Promote a culture of continuous improvement by gathering feedback, analyzing lessons learned, and applying best practices
• Manage the Fleet/Commercial business for CT Auto Service, supporting program development, partner execution, and performance tracking across the Dealer network

Requirements / Skills

Canadian Tire is looking for a well-rounded leader who brings both strategic thinking and hands-on operational know-how. The right candidate will be comfortable navigating ambiguity, building trust with diverse stakeholders, and maintaining a sharp focus on results — even when managing competing priorities.

• Post-secondary education in business or a related field, combined with a minimum of 5 years of progressive management experience
• Minimum 5 years of corporate experience, with a deep understanding of business principles, financial management, and operational metrics
• Experience managing vendor, partner, and B2B relationships, including balancing business requirements, store execution, and stakeholder alignment
• Proven ability to develop and execute business strategies and initiatives that achieve financial performance and operational targets
• Strong analytical and problem-solving skills, with a demonstrated ability to think strategically and challenge the status quo
• Excellent communication and facilitation skills, with the confidence to represent the team across various levels of the organization and in stakeholder forums
• Highly organized, with exceptional attention to detail and the ability to manage multiple projects and deadlines simultaneously
• Understanding of Canadian Tire operations and a passion for the automotive sector are considered strong assets

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Canadian Tire in Mississauga.