Food Service Supervisor – Tim Hortons – Smiths Falls, ON

Tim Hortons in Smiths Falls, Ontario is looking for a reliable and experienced Food Service Supervisor to join their team. If you’ve got a knack for keeping things running smoothly in a busy café or restaurant setting and enjoy mentoring staff while upholding quality standards, this role is worth a close look.

Day-to-day, you’ll be overseeing a small team across the restaurant, coffee shop, and bakery environment — coordinating food prep, monitoring quality, and making sure every shift hits its stride. It’s a hands-on supervisory position in a fast-paced, high-energy setting where no two shifts are exactly alike.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll take charge of coordinating daily operations across food prep and service. You’ll be responsible for setting work schedules, training staff on proper procedures, and making sure the kitchen and service floor run efficiently. You’ll supervise a team of 3 to 4 people, including cooks, food and beverage servers, counter attendants, and kitchen helpers.

This role also involves a strong focus on food quality and safety compliance. You’ll be expected to address customer concerns professionally, maintain accurate records, and ensure that sanitation standards are consistently met. The ability to work well under pressure while staying detail-oriented is key to success here.

Benefits and Salary

This position offers a wage of $18.75 per hour for 30 to 40 hours per week. Tim Hortons is committed to an inclusive workplace and provides awareness and diversity training programs to support a welcoming environment for persons with disabilities, newcomers, Indigenous workers, youth, Veterans, mature workers, and visible minorities. The role also includes mentorship and coaching opportunities as part of the team culture.

Responsibilities

Working in a cafeteria, coffee shop, restaurant, and bakery environment, the Food Service Supervisor plays a central role in keeping operations on track. From managing staff schedules to monitoring food quality, your responsibilities will directly impact the customer experience and the smooth running of each shift.

• Establish methods and schedules to meet daily work targets
• Supervise and co-ordinate the activities of staff who prepare and portion food
• Train staff in job duties, sanitation practices, and safety procedures
• Requisition food and kitchen supplies as needed
• Estimate ingredient quantities required for meal preparation
• Ensure food and service meet established quality control standards
• Address customer complaints or concerns in a timely and professional manner
• Maintain records of stock, repairs, sales, and wastage
• Supervise and check the assembly of trays and delivery of food trolleys

Requirements / Skills

The ideal candidate brings confidence in a supervisory role within a food service setting and has the interpersonal skills to guide a small team effectively. Tim Hortons values candidates who are dependable, client-focused, and comfortable working in a wet, hot, and physically demanding environment.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 year to less than 2 years in a food service or related role
• Oral communication: Excellent verbal communication skills for team coordination and customer interactions
• Attention to detail: Ability to monitor food quality and maintain accurate records
• Flexibility: Willingness to work various shifts including mornings, evenings, nights, and weekends
• Team player: Collaborative mindset with strong interpersonal skills and initiative
• Physical stamina: Comfortable standing for extended periods in a fast-paced, high-pressure environment

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting.

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