Food Service Supervisor – Tim Hortons – Chatham, ON

Tim Hortons in Chatham, Ontario is looking for an experienced Food Service Supervisor to join their team. If you thrive in a fast-paced food service environment and have a knack for keeping operations running smoothly, this could be the right fit for you.

In this role, you’ll be leading a team of food service counter attendants and food preparers, making sure that every shift runs efficiently and that customers leave satisfied. From scheduling and training staff to upholding quality standards, you’ll play a central role in the daily operations of the location.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons, you’ll be responsible for coordinating the activities of a team of 5–10 staff members across various shifts including mornings, evenings, nights, and weekends. You’ll establish work schedules, ensure that food preparation and portioning meet standards, and address any customer concerns that arise during your shift.

This position requires someone who is dependable and detail-oriented, capable of working under pressure while maintaining a positive and productive team atmosphere. You’ll also be responsible for maintaining records related to stock, repairs, sales, and wastage, and submitting reports as needed.

Benefits and Salary

This position offers a wage of $17.60 per hour for 30 to 40 hours per week. Tim Hortons also provides a dental plan and a health care plan as part of the employee benefits package. The employer actively supports newcomers, refugees, Indigenous peoples, and youth in the workplace, offering on-the-job training and credential recognition support.

Responsibilities

As a Food Service Supervisor, your day-to-day duties span team leadership, food quality oversight, and administrative tasks. These responsibilities are essential to maintaining Tim Hortons’ standards and ensuring a positive experience for both staff and customers.

• Establish and manage work schedules to meet operational needs across all shifts
• Supervise and co-ordinate the activities of staff responsible for food preparation and portioning
• Train staff on job duties, sanitation protocols, and workplace safety procedures
• Ensure quality control standards are consistently met for both food and customer service
• Address customer complaints and concerns in a professional and timely manner
• Maintain accurate records of stock levels, repairs, sales figures, and wastage
• Prepare and submit reports as required by management
• Supervise and check the assembly of trays to ensure consistency and accuracy

Requirements / Skills

The ideal candidate brings at least one year of experience in food service and is comfortable leading a small team in a high-pressure setting. Tim Hortons values candidates who are client-focused, communicative, and dependable — qualities that directly impact the customer experience and team performance.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 year to less than 2 years in a food service or related supervisory role
• Communication skills: Excellent oral communication and efficient interpersonal skills
• Availability: Must be available for shift or on-call work, including early mornings, evenings, nights, and weekends
• Work authorization: Must be legally authorized to work in Canada
• Physical capability: Comfortable standing and walking for extended periods in a fast-paced environment
• Personal attributes: Flexible, dependable, client-focused, and able to take initiative under tight deadlines

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date and reflects your relevant food service experience before submitting.

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