Food Service Supervisor – Tim Hortons – Brooks (4004), AB

Tim Hortons in Brooks, Alberta is looking for an experienced Food Service Supervisor to join the team at their Brooks 4004 location. With two vacancies available and a permanent, full-time schedule, this is a solid opportunity to step into a leadership role at one of Canada’s most recognizable quick-service restaurant brands.

As a food service supervisor, you’ll be hands-on in the day-to-day operations — guiding staff, maintaining quality standards, and making sure every guest interaction runs smoothly.

About the Role: Food Service Supervisor

In this position, you’ll be responsible for keeping the kitchen and front-of-house operations running efficiently. That means supervising and coordinating staff, ensuring food is prepared and portioned correctly, and stepping in when customers have concerns. You’ll also play a key part in training new team members on job duties, sanitation protocols, and safety procedures — helping build a team that performs consistently and safely.

Beyond people management, there’s an operational side to this role that requires attention to detail. You’ll be estimating ingredient and supply requirements, maintaining records of stock, repairs, sales, and wastage, and establishing work schedules to keep shifts covered and balanced. Quality control is central to everything — you’ll be expected to ensure that both food and service meet the standards guests expect at Tim Hortons.

Benefits and Salary

This position offers a wage of $19.50 to $20.50 per hour (to be negotiated), at 30 hours per week. The benefits package includes a dental plan, disability benefits, and a health care plan. Tim Hortons (Brooks 4004) also participates in a range of government and community programs supporting persons with disabilities, newcomers and refugees, youth, Veterans, Indigenous people, mature workers, and visible minorities.

Responsibilities

As a food service supervisor at Tim Hortons Brooks 4004, your day-to-day will involve both leading people and managing operations. From coordinating staff activities to tracking inventory and enforcing quality standards, these responsibilities keep the location running at its best.

• Supervise and coordinate the activities of staff who prepare and portion food during each shift
• Train staff in job duties, sanitation requirements, and safety procedures to maintain a safe and compliant work environment
• Estimate ingredients and supplies required for meal preparation to avoid shortages or waste
• Ensure quality control standards are met for both food preparation and customer service delivery
• Address customer complaints or concerns professionally and in a timely manner
• Maintain records of stock levels, repairs, sales, and wastage to support accurate operational tracking
• Establish work schedules to ensure adequate staffing coverage across all shifts

Requirements / Skills

The ideal candidate for this food service supervisor role brings some hands-on experience in a food service or quick-service restaurant setting, along with the confidence to lead a team under pressure. Tim Hortons values individuals who communicate clearly, take initiative, and hold themselves and others to a high standard of service and safety.

• Experience: 1 year to less than 2 years in a related food service environment
• Education: No degree, certificate or diploma required
• Language: English is required for this position
• Work arrangement: This is an on-site role — all work must be completed at the physical location in Brooks, AB
• Availability: Must be available to work mornings, days, evenings, and weekends as scheduled
• Authorization to work in Canada is required — applicants must be Canadian citizens, permanent residents, or temporary residents with a valid work permit

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application through Job Bank.

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