Engagement Manager, Professional Services – Amazon Web Services – Canada

Amazon Web Services (AWS) is looking for a highly skilled Engagement Manager to join the AWS Professional Services team in Canada. This is a senior-level role for someone who thrives at the intersection of technology and business — someone who can lead complex cloud solution projects while keeping clients, stakeholders, and delivery teams aligned every step of the way.

In this position, you’ll be the bridge between business objectives and technical execution, guiding enterprise clients through cloud migration, implementation projects, and broader IT transformation initiatives. You’ll work with AWS frameworks like Well-Architected and Cloud Adoption Framework, and you’ll bring credibility to every technical conversation you lead.

About the Role: Engagement Manager, Professional Services

The AWS ProServe Engagement Manager is responsible for owning the full delivery lifecycle of complex cloud projects. From distilling customer requirements into clear technical specifications to decomposing multi-layered problems into actionable deliverables, you’ll bring structure and momentum to everything your team works on. You’ll be expected to earn and maintain relevant AWS certifications, contribute to documentation standards, and communicate technical concepts fluently to both engineering and executive audiences.

This role also carries a leadership dimension — you’ll guide other project managers, foster cross-functional collaboration, and proactively manage risks before they become blockers. As you grow in the role, you’ll take on increasingly complex engagements, help shape cross-organizational technical strategies, and contribute to best practices across the global ProServe community.

Benefits and Salary

AWS is committed to work-life balance and offers flexibility as a core part of its working culture. Employees benefit from robust career development resources, mentorship programmes, and access to ongoing learning opportunities including conferences focused on diversity and inclusion. AWS also supports employee-led affinity groups and provides a globally inclusive team environment. No specific salary figure was listed in the posting, but compensation at AWS is competitive within the cloud and technology consulting industry.

Responsibilities

As an Engagement Manager at AWS ProServe, your day-to-day work centres on delivering measurable outcomes for enterprise clients navigating cloud transformation. You’ll lead teams, facilitate technical discussions, and keep projects moving with precision and accountability — all while exceeding client expectations.

• Lead and manage complex cloud migration and implementation projects from initiation through to successful completion
• Bridge business and technical teams by translating customer needs into clear technical requirements mapped to business outcomes
• Leverage deep knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Decompose complex problems into actionable, deliverable solutions that teams can execute effectively
• Apply AWS frameworks such as Well-Architected and Cloud Adoption Framework to guide engagements
• Proactively identify and manage risks, escalating issues when appropriate and driving resolution
• Contribute to technical documentation and help define documentation standards for the team
• Facilitate engineering discussions and ensure alignment with customer business outcomes across all project phases

Requirements / Skills

The ideal candidate brings a strong background in technology project and programme management combined with hands-on experience in customer-facing IT consulting roles. AWS values candidates who can communicate technical concepts clearly, lead diverse teams, and navigate enterprise-level complexity with confidence.

• 5+ years of experience leading delivery of IT projects for external customers or equivalent
• 5+ years in programme or engagement management, leading other project managers across multiple concurrent projects
• Scrum Master or Product Owner experience of at least 1 year across multiple cross-functional teams
• Agile methodology proficiency and familiarity with tools such as Jira, Rally, VersionOne, or Taiga
• Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience
• IT consulting or management experience with a track record in customer-facing IT transformation roles
• French and English bilingualism is required for the Quebec location, given the global and cross-provincial nature of the role
• Preferred: Project management certification (APM, CSM, PMI-ACP, PRINCE2), AWS certification, and experience presenting to C-level executives

How to Apply

To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date and reflects your relevant cloud project management and client-facing experience before submitting.

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