Customer Service Manager – Walmart – Sept-Îles, QC

Walmart Canada is looking for a Customer Service Manager to join their team at the Sept-Îles, Quebec location. This is a permanent retail leadership role that puts you right at the centre of the front-end customer experience, where your ability to lead people and keep operations running smoothly truly makes a difference.

Day to day, you’ll be overseeing checkout area operations, coaching and supporting associates, managing cash and transactions, and making sure every customer leaves with a positive impression. If you’re someone who thrives in a fast-paced retail environment and enjoys a role with genuine variety and responsibility, this position is worth a close look.

About the Role: Customer Service Manager

As a Customer Service Manager at Walmart Canada, you’ll lead the front-end of the store — everything from supervising cashiers and processing customer concerns to ensuring loss prevention procedures and company compliance standards are met. You’ll be responsible for opening and closing tills, coordinating coverage during shifts, and making sure associates are properly trained on systems and store programs.

This role also involves promoting Walmart’s company programs and initiatives such as credit card services, Walmart Protection Plans, and associate discount programs. You’ll need to be flexible with your availability, as shifts span mornings, afternoons, evenings, and nights, including weekends and holidays. The position also includes some physical requirements, such as lifting merchandise weighing up to 23 kg (50 lb) on occasion.

Benefits and Salary

The minimum hourly rate for this position starts at $19.55. Walmart Canada also offers a competitive benefits package that includes comprehensive health benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, access to the Live Better U education program, and EQ Health support. Please note that some benefits are based on hours worked or employment status (full-time or part-time).

Responsibilities

The Customer Service Manager plays a hands-on leadership role across the entire front-end of the store. From managing associate schedules to handling customer concerns and ensuring cash accuracy, this position keeps the daily operations of the checkout area running efficiently. Here’s a closer look at what you’ll be responsible for:

• Ensure workplace safety by enforcing safe work practices, proper lifting techniques, emergency procedures, and theft prevention protocols at all times
• Resolve customer and associate concerns professionally, providing guidance and support to ensure a positive experience at the checkout area
• Supervise checkout area coverage by maintaining adequate staffing levels, coordinating breaks, and supporting peripheral cash stations to keep customer flow moving
• Train and develop associates on company systems and procedures including scan accuracy, productivity standards, electronic article surveillance (EAS), and security requirements
• Oversee transactions including purchases, returns, and exchanges; provide authorizations, assist with error corrections, and verify compliance with company guidelines
• Support EAS and loss prevention by confirming cashiers are properly demagnetizing items and that greeter staff are managing alarms and completing demagnetization defect logs accurately
• Manage cash and tills by preparing registers for daily opening and closing, assisting cashiers with float requirements, and verifying accuracy through regular till checks
• Promote company programs including credit card services, Walmart Protection Plans, charitable initiatives, and associate and customer discount programs

Requirements / Skills

Walmart is looking for a candidate who brings both leadership ability and a genuine commitment to customer service excellence. The ideal person for this role is adaptable, a strong communicator, and comfortable managing a team in a high-volume retail setting. Key traits listed in the posting include being flexible, helpful, a good listener, a team player, and having a positive attitude.

• Leadership and team management skills to guide and support associates across various shifts
• Strong communication skills to address customer concerns and coordinate effectively with staff and management
• Schedule flexibility including availability for mornings, evenings, nights, weekends, and holidays
• Physical capability to stand for extended periods and lift merchandise up to 23 kg (50 lb) occasionally
• Attention to detail when managing cash, processing transactions, and verifying compliance with store procedures
• Problem-solving ability to handle high-volume situations, customer escalations, and operational challenges calmly and efficiently

How to Apply

To apply, use the official link below to visit Walmart Canada’s careers page for this position. Make sure your resume is up to date before submitting your application.

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