Claims Associate – Walmart – Thunder Bay, ON

Walmart Canada’s Thunder Bay location on Memorial Avenue is looking for a Claims Associate to join their in-store team. This retail hourly role sits at the intersection of inventory control, vendor relations, and customer service — making it a solid fit for someone who’s detail-oriented, organized, and comfortable working in a dynamic store environment.

In this position, you’ll be responsible for managing damaged and recalled merchandise, processing vendor return requests, and helping protect store assets through accurate claims handling. If you’re someone who thrives on structure, follows procedures carefully, and takes pride in keeping things running smoothly behind the scenes, this role has a lot to offer.

About the Role: Claims Associate

The Claims Associate plays a key role in controlling store inventory and minimizing shrink. You’ll work with vendor partners to ensure proper credit is obtained, handle returns and recalls within company timelines, and keep detailed records of all claims activity. You’ll also support safe and compliant handling of all merchandise in the claims area — from chemicals disposal to proper lifting techniques.

Teamwork and communication are central to this role. You’ll regularly collaborate with the Office Support Associate (OSA), assist with Direct Store Delivery processes, and interact with customers on the sales floor. Staying current on company policies and new programs is essential to doing the job right.

Benefits and Salary

The minimum rate of pay for this position starts at $18.55 per hour. Walmart Canada offers a comprehensive benefits package that includes stock options, comprehensive health benefits (based on hours/employment status), life insurance, paid time off, a store associate discount, access to the Live Better U education program, EQ Health support, and a Deferred Profit Sharing plan.

Responsibilities

As a Claims Associate at Walmart Thunder Bay, your day-to-day work focuses on inventory accuracy, shrink prevention, and the proper handling of returns and recalled merchandise. These responsibilities are critical to keeping the store’s assets protected and its vendor relationships running smoothly.

• Scan damaged and stolen merchandise in a timely manner to assist in shrink prevention
• Process returns and vendor return requests (RAs), ensuring all paperwork, packing, and shipping are completed within company deadlines
• Handle SORT and Global Donation Merchandise according to established procedures
• Maintain a safe claims area by following safety practices including proper chemical disposal, ladder usage, and lifting techniques
• Monitor merchandise returns and protect store assets by minimizing charge backs and tracking shrink wins
• Ensure Vendor Return Request Forms are completed for all claims over 45 days old, keeping the Return Manual up to date
• Complete all GM CVP (Customer Value Program) tasks as required
• Support the Office Support Associate (OSA) and Direct Store Delivery Associate when needed

Requirements / Skills

The ideal candidate for this Claims role is organized, detail-focused, and comfortable working across multiple tasks in a busy retail setting. Walmart values team players who communicate well, stay flexible across shifting schedules, and take initiative when it comes to following company policies and procedures.

• Attention to detail when processing claims, returns, and vendor documentation
• Flexibility to work mornings, afternoons, evenings, and nights as required
• Strong communication skills for working with vendor partners, associates, and customers
• Knowledge of safety practices including proper lifting, chemical handling, and hazard awareness
• Team-oriented mindset with the ability to support various departments as needed
• Ability to learn and follow company guidelines, new store programs, and systems on an ongoing basis

How to Apply

To apply for this Claims Associate position at Walmart Thunder Bay, use the link below to access the official job posting. Make sure your resume is up to date before submitting your application.

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