Claims Associate – Walmart – Thunder Bay, ON

Walmart Canada is looking for a Claims Associate to join their team at the Thunder Bay store on Dawson Road. This is a Regular/Permanent position that plays a meaningful role in protecting store assets, maintaining inventory accuracy, and ensuring damaged and returned merchandise is handled correctly every time.

In this role, you’ll work alongside vendor partners, fellow associates, and customers to process returns, manage credits, and keep the claims area running smoothly. If you’re someone who takes pride in attention to detail and keeping things organized in a fast-paced retail environment, this could be the right fit.

About the Role: Claims Associate

As a Claims Associate at Walmart Canada, your day-to-day work centres on the accurate and timely handling of damaged merchandise, product returns, vendor recalls, and donation items. You’ll be responsible for scanning items, completing required paperwork, and ensuring shipments go out on schedule — all while keeping the claims area safe, clean, and compliant with company procedures.

This role also involves supporting store programs such as the Customer Value Program (CVP) and collaborating with Office Support and Direct Store Delivery associates when needed. Flexibility is key — availability for mornings, afternoons, evenings, nights, weekends, and holidays is part of the job.

Benefits and Salary

The minimum rate of pay for this position starts at $18.55 per hour. Walmart Canada also offers a strong benefits package that includes comprehensive health benefits, life insurance, paid time off, a store discount, stock options, deferred profit sharing, access to the Live Better U education program, and EQ Health support. Please note that some benefits are based on hours worked or employment status.

Responsibilities

The Claims Associate handles a wide range of inventory and returns-related tasks that are essential to store profitability and loss prevention. From scanning damaged items to processing vendor requests and keeping detailed records, this role keeps things moving accurately and on time. Here’s a closer look at what you’ll be doing:

• Scan and process damaged and stolen items quickly and correctly to help prevent loss
• Prepare and ship returns, vendor requests, recalls, and donation items by completing required paperwork and packing on schedule
• Maintain the claims area in a neat, clean, and safe condition by following proper lifting, ladder use, and chemical disposal procedures
• Follow company procedures for damaged and recalled items, keep claims up to date, and complete required forms to reduce chargebacks
• Complete CVP tasks (Customer Value Program) as assigned and adhere to current systems and processes
• Collaborate with Office Support Associates and Direct Store Delivery Associates when additional support is needed
• Work flexible shifts, including evenings, weekends, and holidays, to support consistent store operations

Requirements / Skills

Walmart is looking for someone who thrives in a high-volume, fast-paced environment and can stay organized and focused throughout their shift. The ideal candidate is adaptable, detail-oriented, and comfortable handling physical tasks while maintaining accuracy and a positive attitude.

• Attention to detail — accuracy in scanning, paperwork, and record-keeping is essential in this role
• Physical stamina — ability to stand for extended periods, bend, and lift items up to 20 lbs. regularly and up to 50 lbs. occasionally
• Flexibility — open availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays
• Time management — ability to handle a large volume of tasks efficiently and stay on track throughout the shift
• Team player — comfortable supporting other departments and working collaboratively with store associates
• Customer-focused mindset — a helpful and positive approach when interacting with customers and vendor partners

How to Apply

To apply for this Claims Associate position at Walmart Canada in Thunder Bay, click the link below to visit the official job posting. Make sure your resume is up to date before submitting your application.

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