Chef de Cluster (Data Center Operations) – Amazon – Pointe-Claire, QC

Amazon Web Services (AWS) is expanding its infrastructure management team in Pointe-Claire, Quebec, and is seeking an experienced Chef de Cluster (Data Center Operations Cluster Leader) to lead a large, multi-shift operation. This is a senior leadership role within Amazon Data Services Canada, designed for a proven technology manager ready to drive performance and people development at scale in a fast-paced, growth-oriented environment. Bilingualism in French and English is required for this position.

As Cluster Leader, you’ll oversee a network of Regional Data Centers, managing Data Center Managers and their teams while holding full accountability for safety, quality, operational performance, and customer experience. This role calls for strategic thinking, hands-on leadership, and a passion for continuous improvement — all while keeping pace with explosive organizational growth.

About the Role: Chef de Cluster – Data Center Operations

At the core of this role is the responsibility to lead and develop a team of at least six front-line Data Center Managers and 50–100 hourly employees across multiple shifts. You’ll own the full operational scope — from budget creation and tracking to process optimization using LEAN/6 Sigma methodology. Your leadership will directly shape the operational maturity and culture of the cluster.

This position also demands strong strategic planning and forecasting capabilities. You’ll write and deliver performance reviews, resolve staffing challenges, mentor team members at all levels, and champion both technical skill development and soft skills such as critical thinking and emotional intelligence. Collaboration across global Amazon entities and Canadian stakeholders makes bilingualism not just an asset, but a core requirement.

Benefits and Salary

The base salary range for this position in Pointe-Claire, QC is $103,900 – $136,100 CAD annually. Amazon’s total compensation package may also include signing bonuses and Restricted Stock Units (RSUs). Associates enjoy a comprehensive benefits program including health insurance (medical, dental, vision, prescription, basic life, and ADD insurance), a Registered Retirement Savings Plan (RRSP), a Deferred Profit-Sharing Plan (DPSP), and paid time off, along with additional resources to support overall health and well-being.

Responsibilities

The Chef de Cluster plays a pivotal role in Amazon’s data center infrastructure, overseeing multi-team operations and ensuring day-to-day excellence across safety, quality, and performance. Every decision you make at this level has a direct impact on customer experience and Amazon’s global cloud infrastructure.

• Lead and supervise a team of Data Center Managers (minimum 6 front-line supervisors depending on location) and 50–100 hourly employees within Regional Data Centers
• Maintain accountability for overall safety, quality, performance, and customer experience across multiple shifts
• Drive strategic planning and forecasting, including performance appraisals, employee rewards and discipline, problem resolution, and staffing needs management
• Meet and exceed operational goals by monitoring key metrics and continuously improving team output
• Mentor, train, and develop both peers and direct reports to support career progression at all levels
• Champion learning and development from both technical/functional and soft skills perspectives, including critical thinking, emotional intelligence, and adaptability
• Write and deliver annual performance reviews for staff in a clear, constructive manner
• Develop, improve, and share operational best practices across the entire Cluster
• Carry out supervisory responsibilities in accordance with all organizational policies and procedures

Requirements / Skills

The ideal candidate brings a strong blend of technical expertise, people leadership, and continuous improvement know-how. Amazon is looking for someone who thrives in a high-accountability environment and leads with clarity, empathy, and strategic vision. Bilingualism is essential given the cross-provincial and international nature of this role.

• 5+ years of management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
• 3+ years implementing LEAN/6 Sigma methodology including DMAIC/DVADV, 5 Whys, and root cause analysis
• 7+ years of experience working with computer components and operating systems
• Fluency in both French and English — required due to interaction with global Amazon entities and Canadian stakeholders across provinces
• Bachelor’s degree in engineering, computer science, or a related field (preferred)
• LEAN Certification/Belts and/or PMP/PMI certification (preferred)
• 5+ years managing geographically dispersed teams (preferred)
• 5+ years of hands-on experience with mission-critical infrastructure (preferred)

How to Apply

To apply for this Chef de Cluster position at Amazon in Pointe-Claire, use the official application link below. Make sure your resume is up to date and highlights your relevant management and infrastructure experience before submitting.

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