Business Development Representative – DHL Express – Mississauga, ON

DHL Express — one of the most recognized logistics brands on the planet — is looking for a Business Development Representative to join its team in Mississauga, Ontario. This is a Canada-wide B2B sales role with no limits on industry, designed for someone who’s hungry to grow their career in a global environment and earn serious commission along the way.

From day one, you’ll be working across phone, email, and online platforms to qualify and develop new business leads, connect with clients, and represent DHL Express services. As you settle in, you’ll take on account management responsibilities — reactivating, onboarding, and growing small business accounts — and use DHL’s commercial tools to drive revenue. It’s a role that blends inside sales hustle with genuine account development work.

About the Role: Business Development Representative

In this position, you’ll use DHL’s CRM system to identify and qualify prospects across Canada, promote services to new and existing clients, and serve as the key point of contact for resolving customer queries. You’ll coordinate across internal departments on lead initiatives and receive regular coaching from your supervisor to sharpen your approach and hit your targets.

As you grow into the role, you’ll take on broader responsibilities including pipeline management, identifying upsell opportunities, and collaborating with different sales channels to expand DHL’s footprint with accounts that could ship more frequently. It’s a position that rewards initiative and rewards it well.

Benefits and Salary

DHL Express offers a comprehensive benefits package including dental, medical, and RRSP contributions. The role features an uncapped performance-based commission structure with an on-target earnings (OTE) range of $60,000–$100,000. Additional perks include 3 weeks of annual vacation and personal days, a hybrid work environment with both in-office and work-from-home days, employee discounts, and an Employee & Family Assistance Program. Professional development is supported through 1:1 coaching, an Individual Development Plan, and specialized sales training programs including “Certified International Specialist” and “Sell Like Never Before.”

Responsibilities

As a Business Development Representative at DHL Express, your day-to-day will centre on prospecting, qualifying, and developing B2B relationships across Canada. These responsibilities are what drive DHL’s continued growth and give you a direct stake in the company’s commercial success.

• Prospect and qualify leads via telephone, email, and online platforms using DHL’s CRM system — no industry restrictions across Canada
• Promote DHL Express services to both new and existing clients, identifying the best-fit solutions for their shipping needs
• Act as the primary point of contact for clients to ensure all queries and issues are resolved efficiently
• Coordinate with internal departments on lead development and sales initiatives
• Reactivate and onboard small business accounts and manage ongoing relationships with clients who use DHL services 3–6 times per year
• Identify growth opportunities and collaborate with different sales channels to increase frequency of DHL service usage
• Utilize commercial tools to maximize revenue growth and manage a healthy sales pipeline
• Participate in regular coaching sessions with your supervisor and contribute to your own Individual Development Plan

Requirements / Skills

DHL Express is looking for a self-motivated sales professional who thrives in a fast-paced environment and is committed to exceeding targets. The ideal candidate brings a positive attitude, resiliency, and a genuine drive to build lasting client relationships in a B2B sales context.

• College or university degree, or 1–2 years of prior sales experience in a relevant role
• CRM experience — familiarity with Customer Relationship Management tools is a strong asset
• Proficiency in Microsoft Office for day-to-day tasks and reporting
• Strong phone presence with the ability to build rapport quickly with prospective clients
• Self-motivated and results-driven with excellent time management and strategic planning skills
• Resilient and positive with the perseverance to push through challenges and hit targets
• Bilingualism in French or Mandarin, or geographic mobility, is considered a plus

How to Apply

To apply, visit the official DHL Express job posting using the link below. Make sure your resume is up to date before submitting your application.

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