Team Leader – Dollarama – St. John’s, NL

Dollarama is looking for a motivated and experienced Team Leader to join their store in St. John’s, Newfoundland. As one of Canada’s most recognized retail chains, Dollarama operates fully corporate-owned stores across the country — and this location is no exception. If you have a background in retail and some experience leading a team, this full-time, permanent position could be the right next step in your career.

This role puts you at the centre of day-to-day store operations. You’ll be working closely with store associates, overseeing merchandising standards, managing customer concerns, and handling key operational duties like cash management and inventory. It’s a hands-on position that rewards people who are organized, take initiative, and genuinely enjoy being part of a team.

About the Role: Team Leader

As a Team Leader at Dollarama, you’ll be responsible for both the people and the processes that keep the store running smoothly. That means supervising store associates, maintaining visual merchandising standards, and ensuring that customer service is consistently excellent. You’ll also play a key role in store opening and closing procedures, daily shipment handling, and participating in employee training and performance evaluations.

Beyond the day-to-day tasks, this role involves managing on-duty responsibilities such as tracking breaks, time, and attendance. You’ll also be expected to uphold store safety and cleanliness standards and address customer complaints in a timely, professional manner. Dollarama operates in a fast-paced, high-volume environment, so the ability to stay organized under pressure is essential.

Benefits and Salary

Dollarama offers a range of benefits designed to support its employees. Team Leaders receive weekly pay, paid vacation, and Birthday Leave. There’s also a retirement plan in place, along with meaningful opportunities for career growth within the company. Salary varies according to experience and is discussed during the recruitment process.

Responsibilities

As a Team Leader at Dollarama in St. John’s, your day will involve a mix of people management, merchandising, and operational tasks. These responsibilities are central to keeping the store running efficiently and ensuring customers have a consistently positive experience.

• Lead and supervise store associates by providing clear guidance and hands-on support throughout shifts
• Oversee merchandising duties including shelf stocking, boxing and unboxing daily shipments, and maintaining product displays
• Ensure customer service standards are consistently met and address any customer complaints or concerns promptly
• Manage on-duty responsibilities such as coordinating daily breaks and tracking time and attendance
• Implement and maintain visual merchandising standards in line with company strategy
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Perform cash management tasks and assist with store opening and closing duties as required
• Participate in inventory processes and support employee training and performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings retail leadership experience, strong communication skills, and a genuine drive to grow within the organization. This role suits someone who thrives in a fast-paced, high-volume environment and can manage both tasks and people with confidence.

• Minimum one year of retail experience — prior exposure to a similar store environment is essential
• Minimum one year of team management experience — you should be comfortable directing and supporting a team
• Open availability — including days, evenings, and weekends, as scheduling is based on store operational needs
• Strong organizational skills — proven ability to manage priorities and make the most of your time on the floor
• Leadership and communication skills — the ability to guide associates clearly and professionally
• Ambition to advance — Dollarama values team members who are looking to grow within the company

How to Apply

To apply, visit the official Dollarama job posting using the link below. Make sure your resume is up to date before submitting your application.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join Dollarama in St. John’s.