Team Leader – Dollarama – St. John’s, NL
Location: St. John’s, NL | Company: Dollarama
Dollarama is looking for a full-time Team Leader to join their store in St. John’s, Newfoundland and Labrador. As one of Canada’s most recognized retail chains, Dollarama operates corporately-owned stores coast to coast — and this is your chance to step into a leadership role at a company that genuinely invests in its people.
This position puts you at the heart of daily store operations. You’ll be supervising and guiding store associates, maintaining merchandising standards, handling cash management, and making sure customers leave happy. If you thrive in a fast-moving environment and enjoy leading a team, this role is built for you.
About the Role: Team Leader
As a Team Leader at Dollarama, you’ll take on both floor-level responsibilities and supervisory duties. From leading your team of store associates and overseeing daily shipments to conducting manager-on-duty tasks and participating in inventory, no two shifts will look exactly the same. You’ll be the go-to person for keeping things running smoothly and ensuring the store meets Dollarama’s high operational standards.
This role also involves a commitment to store safety, cleanliness, and customer service excellence. You’ll address customer concerns promptly, support employee training and performance evaluations, and uphold visual merchandising standards in line with company strategy. Open availability — including days, evenings, and weekends — is required, with schedules set according to store operational needs.
Benefits and Salary
Dollarama offers a competitive wage ranging from $17.95 to $18.74 per hour for this position. Team Leaders also enjoy weekly pay, paid vacation and Birthday Leave, a Retirement Plan, and real opportunities for career growth within the company.
Job Details
📌 Job Type: Full-Time (25+ hours per week), Permanent
🏢 Company: Dollarama
📍 Location: St. John’s, Newfoundland and Labrador, A1A 4E1
💰 Pay: $17.95 to $18.74 per hour
Responsibilities
As a Team Leader, you’ll wear many hats throughout the day. Your responsibilities span people management, store operations, and customer experience — all of which are essential to keeping a high-volume Dollarama location running at its best.
- Lead and supervise store associates, offering guidance and support throughout their shifts
- Oversee merchandising tasks including shelf stocking, boxing and unboxing daily shipments
- Ensure customer service standards are consistently met across the store
- Conduct manager-on-duty tasks including managing daily breaks, time, and attendance
- Implement and maintain visual merchandising standards aligned with company strategy
- Address customer complaints and resolve issues quickly and professionally
- Maintain store safety and cleanliness standards at all times
- Perform cash management and handle store opening and closing duties as required
- Participate in inventory counts and related processes
- Support employee training and contribute to performance evaluations
Requirements / Skills
Dollarama is looking for a candidate with hands-on retail and leadership experience who is ready to take ownership of their store environment. The ideal Team Leader is organized, communicates well, and is genuinely motivated to grow within the company.
- Minimum one year of retail industry experience is required
- Minimum one year of team management experience is required
- Open availability for day, evening, and weekend shifts
- Proven ability to organize time and manage priorities efficiently
- Strong leadership and communication skills with the ability to guide a team effectively
- Ability to work in a dynamic, fast-paced and high-volume retail environment
- Ambition to grow and progress within Dollarama
How to Apply
To apply, use the official link below to access Dollarama’s mobile-friendly application form. Make sure your resume is up to date before you submit.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Team Leader role at Dollarama in St. John’s is perfect for candidates who excel in retail supervision, team management, and store operations. On your resume, emphasize any experience with leading retail teams, managing daily store tasks, and your ability to work in a fast-paced environment. If you’ve previously worked in retail or customer-facing leadership roles, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like team leadership, visual merchandising, and retail operations that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “managed daily cash reconciliation for a high-volume store”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re excited about this opportunity in St. John’s. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store format, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership and retail management skills. Common questions may include scenarios about handling customer complaints, managing scheduling conflicts, and motivating a team under pressure. Dress appropriately for a retail environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
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