Team Leader – Dollarama – Edmonton, AB

Edmonton retail professionals looking for a leadership role with room to grow — Dollarama is hiring a Team Leader at their Edmonton location. As one of Canada’s most recognized discount retailers, Dollarama operates corporately-owned stores from coast to coast, offering Canadians consistent value across a wide range of merchandise. This full-time, permanent position puts you at the centre of daily store operations with a team that counts on your guidance.

In this role, you’ll be hands-on — supervising store associates, maintaining merchandising standards, managing cash operations, and ensuring every customer walks out satisfied. If you’ve got experience in retail team management and you’re eager to advance your career within a stable Canadian company, this could be a strong fit.

About the Role: Team Leader

As a Team Leader at Dollarama Edmonton, you’ll take ownership of the store floor alongside management. Your day-to-day will include leading and supervising store associates, overseeing shelf stocking and daily shipments, and carrying out manager-on-duty responsibilities such as tracking breaks and attendance. You’ll also play a key role in implementing visual merchandising strategies set by the company and participating in both the inventory process and employee training and evaluations.

Beyond the operational side, you’ll be the go-to person for customer service escalations, ensuring complaints are addressed promptly and professionally. Maintaining store safety and cleanliness standards is equally important, and you’ll contribute to those standards on every shift. With an open availability requirement — including days, evenings, and weekends — your schedule will align with the store’s operational needs.

Benefits and Salary

Dollarama offers a competitive benefits package focused on employee well-being and long-term growth. Team Leaders receive weekly pay, paid vacation, and Birthday Leave — a nice personal touch. The company also provides a retirement plan and genuine opportunities for career advancement within its network of corporately-owned stores across Canada. Salary varies based on experience.

Responsibilities

As a Team Leader, your role touches nearly every aspect of store operations. From guiding associates on the floor to managing cash and closing duties, you’ll keep things running smoothly while upholding Dollarama’s standards for service, safety, and merchandising.

• Lead and supervise store associates, offering day-to-day guidance and support
• Oversee merchandising responsibilities including shelf stocking, and boxing and unboxing daily shipments
• Ensure excellent customer service standards are consistently met across the store
• Conduct manager-on-duty tasks including monitoring daily breaks, time, and attendance
• Implement and maintain visual merchandising standards in line with company strategy
• Address customer complaints and resolve issues promptly and professionally
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Perform cash management as well as store opening and closing duties as required
• Participate in inventory counts and the overall inventory management process
• Support employee training and take part in performance evaluations

Requirements / Skills

The ideal candidate brings at least a year of hands-on retail experience combined with team management skills and a genuine ambition to grow within the company. Dollarama values people who are organized, communicative, and adaptable — especially in a high-volume retail setting.

• Minimum 1 year of retail industry experience in a customer-facing environment
• Minimum 1 year of team management experience with a demonstrated ability to lead
• Open availability for day, evening, and weekend shifts as required by store operations
• Strong time management and organizational skills with the ability to manage competing priorities
• Leadership and communication skills with the ability to motivate and direct a team
• Ability to thrive in a dynamic, fast-paced, high-volume retail environment
• Ambition to progress and grow within the Dollarama organization

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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