Team Leader – Dollarama – Dundas, ON
This full-time Team Leader position at Dollarama in Dundas, Ontario pays between $18.60 and $19.30 per hour, with the exact rate depending on experience. The schedule is set by store operational needs and requires open availability across day, evening, and weekend shifts.
Day to day, you’ll lead and supervise store associates, handle merchandising and shelf stocking, manage daily shipments, and carry out cash management and opening and closing duties. You’ll also address customer complaints, conduct manager-on-duty tasks such as tracking breaks and attendance, and participate in both inventory and employee training processes.
About the Role: Team Leader
The Team Leader is responsible for the operational running of the store during their shift. That means overseeing associates, maintaining visual merchandising standards in line with company strategy, and making sure customer service, safety, and cleanliness standards are consistently met. You’ll also take part in performance evaluations and the training of new staff.
Beyond the floor duties, this role carries responsibility for store safety and contributing to its ongoing maintenance. You’ll resolve customer complaints promptly and support the broader team in hitting daily operational targets within a dynamic, fast-paced, and high-volume environment.
Benefits and Salary
The hourly rate ranges from $18.60 to $19.30, paid weekly. Dollarama also offers paid vacation and Birthday Leave, a Retirement Plan, and opportunities for career growth within the company.
Job Details
📌 Job Type: Full-Time (25+ hours per week), Permanent
🏢 Company: Dollarama
📍 Location: Dundas, Ontario, L9H 2R1
⏱️ Schedule: Open availability required (day, evening, weekend shifts); schedule determined by store operational needs
💰 Pay: $18.60–$19.30 per hour (varies according to experience)
Responsibilities
The Team Leader role covers both people management and store operations. You’ll guide associates through their daily work, uphold merchandising and service standards, and take on manager-on-duty tasks when required. The list below reflects what the posting states for this position.
- Lead and supervise store associates, providing guidance and support throughout their shifts
- Handle merchandising, shelf stocking, and the boxing and unboxing of daily shipments
- Maintain customer service standards, addressing complaints and resolving issues promptly
- Conduct manager-on-duty tasks, including tracking daily breaks, time, and attendance
- Implement and maintain visual merchandising standards based on company strategy
- Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
- Perform cash management and carry out store opening and closing duties as needed
- Participate in inventory processes and in the training and performance evaluation of employees
Requirements / Skills
The posting sets out both experience and availability requirements for this role. Candidates need at least one year each in retail and in team management, along with open availability for day, evening, and weekend shifts. Strong organizational and communication skills are also required.
- Retail experience: minimum of one (1) year in the retail industry (required)
- Team management experience: minimum of one (1) year (required)
- Open availability: day, evening, and weekend shifts required; schedule determined by store operational needs
- Leadership and communication skills: demonstrated ability to guide and support a team
- Time and priority management: proven ability to efficiently organize time and manage priorities
- Ability to work in a dynamic, fast-paced and high-volume environment
- Ambition to progress within the company
How to Apply
To apply, use the link below to access the official Dollarama mobile application form. Have your resume ready before you begin.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: The Team Leader role at Dollarama in Dundas is a permanent full-time position paying $18.60–$19.30 per hour, with open availability across days, evenings, and weekends required. Put your one year of retail experience and your one year of team management experience front and forward on your resume, tied directly to duties like supervising associates and conducting manager-on-duty tasks. Also highlight your ability to organize time and manage priorities in a high-volume setting.
Resume & Application Tips: Structure your work history to show both your retail floor experience and any time spent leading or supervising others, even in an informal capacity. Use the posting’s own terms: phrases like visual merchandising standards, cash management, and store opening and closing duties match what Dollarama is asking for. If you’ve handled inventory, trained new staff, or resolved customer complaints in a previous role, name those tasks explicitly. A line like “Supervised a team of 6 associates across evening and weekend shifts” gives a concrete picture of your management scope.
Interview Preparation: Come ready with a real example of a time you resolved a customer complaint quickly, and another showing how you managed daily breaks, attendance, or scheduling for a team. Since open availability is a firm requirement, be prepared to confirm your availability across days, evenings, and weekends clearly and without conditions. It’s worth asking about the typical size of the team you’d be leading and how shifts are distributed across the week, since the posting says the schedule is set by store operational needs.
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