Shift Manager – Tim Hortons – Drummondville (Groupe Monthi 2018), QC

Based in Drummondville, Québec, this Shift Manager position at Tim Hortons (Groupe Monthi 2018 Inc.) is a great fit for someone ready to step into a leadership role at one of Canada’s most recognizable quick-service restaurant chains. If you thrive in a fast-moving environment and enjoy guiding a team, this could be your next move.

As a shift manager in a fast food restaurant, you’ll be responsible for keeping daily operations running smoothly — from managing staff during your shift to ensuring every guest leaves satisfied. This role blends hands-on work with real supervisory responsibility, making it ideal for someone looking to grow their career in food service management.

About the Role: Shift Manager

In this position, you’ll oversee the flow of a busy Tim Hortons location in Drummondville, coordinating team members, monitoring quality, and making sure the shift runs efficiently from open to close. You’ll be the go-to person on the floor, keeping standards high and the team motivated.

Beyond the day-to-day, you’ll play a key role in upholding food safety standards, supporting your crew, and ensuring that Tim Hortons’ well-known customer service expectations are consistently met. Strong communication and a calm approach under pressure are assets in this role.

Benefits and Salary

This is a permanent, full-time position offering a wage of $17.70 per hour for 35 hours per week. As a Tim Hortons team member, you’ll benefit from working with a well-established brand and a structured shift environment that supports work-life balance.

Responsibilities

As a shift manager at Tim Hortons, your day will revolve around keeping the team on track, ensuring guest satisfaction, and maintaining the operational standards the brand is known for. Each shift brings new challenges, and your ability to lead by example will make all the difference.

• Supervise team members during shifts to ensure smooth and efficient restaurant operations
• Monitor food preparation and service quality to maintain Tim Hortons’ standards
• Coordinate staff assignments and breaks to keep workflow balanced throughout the shift
• Address customer concerns promptly and professionally to uphold guest satisfaction
• Enforce food safety and hygiene protocols in accordance with health regulations
• Support training and coaching of team members on the floor
• Report any issues, inventory needs, or incidents to management as required

Requirements / Skills

The ideal candidate for this shift manager role brings a combination of leadership ability and hands-on food service experience. Tim Hortons values supervisors who lead with positivity, communicate clearly, and can keep a team focused during peak hours.

• Previous experience in a fast food or quick-service restaurant environment
• Supervisory or team lead experience is a strong asset for this role
• Strong communication skills in French (the working language in Drummondville, QC)
• Ability to work under pressure while maintaining quality and composure
• Knowledge of food safety practices and willingness to uphold hygiene standards
• Reliability and punctuality — showing up ready to lead every shift

How to Apply

To apply, use the official job posting link below and submit your application through Québec emploi. Make sure your resume is current and reflects any relevant supervisory or food service experience before applying.

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