Swing Manager – Tim Hortons – Jonquière, QC

Tim Hortons in Jonquière, QC is looking for an experienced Swing Manager to lead the team on shift and keep operations running smoothly at one of Canada’s most recognized quick-service restaurant chains. This is a permanent, full-time position with a varied schedule that suits candidates who thrive in a dynamic, fast-paced food service setting.

Day to day, you’ll be the go-to person on the floor — supervising staff, maintaining food quality and service standards, and making sure guests leave satisfied.

About the Role: Swing Manager – Fast Food Restaurant

As Swing Manager, you’ll oversee a team of cooks, food service counter attendants, food and beverage servers, and kitchen helpers — typically 3 to 4 people per shift. You’ll be responsible for coordinating daily activities, setting work schedules, and ensuring that every aspect of food preparation and service meets Tim Hortons’ quality control standards. This includes supervising the assembly and delivery of food, as well as estimating ingredients and supplies needed for each service period.

Beyond the kitchen floor, this role carries administrative responsibilities such as preparing and submitting reports, hiring food service staff, and addressing guest complaints or concerns with professionalism. You’ll also be responsible for training staff on job duties, sanitation protocols, and workplace safety — contributing to a team that’s well-prepared and confident. A solid understanding of the establishment’s culinary offerings is essential to effectively support your crew.

Benefits and Salary

This position pays $18.00 per hour, with hours ranging from 30 to 40 hours per week. The role offers free parking on site as well as on-site amenities. The schedule includes a variety of shifts — early morning, morning, day, evening, weekends, and flexible hours — with overtime available. Tim Hortons also actively supports newcomers, refugees, youth, Veterans, Indigenous workers, mature workers, and visible minorities through dedicated programs, making this an inclusive workplace committed to equal opportunity employment.

Responsibilities

The Swing Manager role at Tim Hortons covers a broad range of supervisory and operational duties across every shift. From directing staff to maintaining food standards and handling customer concerns, you’ll be central to the smooth running of the location. Here’s a closer look at what the position involves:

• Supervise and co-ordinate the activities of staff who prepare and portion food on shift
• Train staff in job duties, sanitation protocols, and workplace safety procedures
• Estimate ingredients and supplies required for meal preparation to avoid shortages or waste
• Hire food service staff and contribute to building a capable, reliable team
• Ensure food and service consistently meet quality control standards
• Address customer complaints or concerns promptly and professionally
• Prepare and submit reports as required by management
• Supervise assembly and delivery of food trays and food trolleys
• Establish work schedules for a team of cooks, servers, counter attendants, and kitchen helpers

Requirements / Skills

The ideal candidate brings at least a year of hands-on experience in food service alongside the interpersonal skills to lead a small team effectively. Tim Hortons values candidates who communicate clearly, take initiative, and stay dependable under pressure — especially during busy shifts.

• Education: Secondary (high) school graduation certificate required
• Experience: 1 year to less than 2 years in a related food service role
• Language: French is required for this position
• Client focus and the ability to resolve customer concerns calmly and efficiently
• Excellent oral communication and efficient interpersonal skills
• Flexibility and initiative — comfortable adapting to changing priorities on shift
• Team player who demonstrates dependability and can lead by example
• Ability to work in a fast-paced environment, including standing for extended periods and walking throughout the shift
• Knowledge of the establishment’s culinary offerings to effectively support and direct staff

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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