Senior Technical Account Manager – Amazon – Toronto, ON
Location: Toronto, ON | Company: Amazon
At Amazon Web Services (AWS), the Enterprise Support team is growing fast — and they’re looking for a Senior Technical Account Manager (TAM) based in Toronto, Ontario. This is a strategic advisory role that puts you at the intersection of cutting-edge cloud technology and high-impact customer relationships, spanning everything from ambitious startups to Fortune 500 enterprises.
Rather than a sales position, this is a deeply technical and consultative role. You’ll serve as the primary technical advisor and internal champion for your customers, guiding them through their AWS cloud adoption journey across services like EC2, S3, Lambda, DynamoDB, RDS, CloudFront CDN, and IoT. Day to day, you’ll be proactively managing cloud environments, driving strategic guidance, and engaging senior leadership on risk management, incident response, and technical trade-offs.
About the Role: Senior Technical Account Manager
The TAM role within AWS Enterprise Support is centred on building trusted, long-term relationships with customers and helping them get measurable value from the AWS ecosystem. You’ll craft and execute adoption strategies, advise on cloud architecture best practices, and ensure that your customers’ AWS environments are operationally healthy and aligned with their business goals. Bilingualism in French and English is required given the global and cross-provincial nature of the work.
You’ll collaborate across teams internally and represent the customer’s perspective within AWS, keeping their best interests front and centre. This role requires up to 10% travel and a readiness to engage in a fast-paced, high-responsibility environment where no two days look the same.
Benefits and Salary
The base salary range for this Senior Technical Account Manager role in Toronto is $126,000 to $210,400 CAD annually. As part of Amazon’s total compensation approach, the package may also include sign-on payments and Restricted Stock Units (RSUs). Benefits include comprehensive health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources focused on health and well-being. Final compensation will be determined based on experience, qualifications, and location.
Job Details
📌 Job Type: Full-Time
🏢 Company: Amazon Web Services Canada, Inc.
📍 Location: Toronto, ON
🆔 Requisition ID: 10530733
💰 Pay: $126,000 – $210,400 CAD annually
Responsibilities
As a Senior Technical Account Manager at AWS, your work directly influences how enterprise customers harness the power of the cloud. You’ll operate as a strategic technical partner, balancing hands-on cloud expertise with relationship management at the executive level. Each customer engagement is an opportunity to drive real business outcomes through thoughtful, best-practice-driven guidance.
- Develop and execute strategies to drive customer adoption and effective use of AWS services including EC2, S3, Lambda, DynamoDB, RDS, CloudFront, and IoT
- Serve as the primary technical advisor and voice of the customer within AWS, ensuring their needs are represented and addressed at every level
- Engage senior leadership at customer organizations to lead discussions on incidents, risk management, technical trade-offs, and support planning
- Provide proactive operational guidance to ensure customers’ AWS environments remain healthy, secure, and optimized
- Build and maintain trusted relationships with customers across industries, from startups to Fortune 500 companies, to understand their business and technical challenges
- Advise on cloud architecture and solution design using AWS best practices across compute, storage, databases, networking, serverless, and big data
- Travel as needed (up to 10% or more) to support customer engagements and onsite strategic planning sessions
Requirements / Skills
This role is designed for a technically strong, customer-focused professional who can operate confidently at the intersection of cloud engineering and executive-level advisory. AWS is looking for candidates who bring both depth in distributed systems and the interpersonal skills to translate technical complexity into business value for their clients.
- 5+ years of experience in design, implementation, operations, or consulting with distributed applications
- 5+ years of technical engineering experience in a relevant field
- Bilingualism in French and English (both required due to global and cross-provincial interactions)
- Experience in 24×7 operational services or support environments is preferred
- Technical leadership experience in an internal enterprise or external customer-facing capacity is a strong asset
- Strong communication skills with the ability to engage effectively with both technical teams and C-suite stakeholders
How to Apply
To apply, use the link below to access the official Amazon job posting and submit your application. Make sure your resume is up to date and reflects your most relevant technical and customer-facing experience.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Senior Technical Account Manager role at Amazon Web Services in Toronto is perfect for candidates who excel in cloud architecture advisory, enterprise customer relationship management, and distributed systems expertise. On your resume, emphasize any experience with AWS services (EC2, S3, Lambda, DynamoDB, etc.), your track record of managing technical relationships at the executive level, and your ability to work across both French and English in a professional context. If you’ve previously worked in cloud consulting, technical account management, or enterprise IT support, make sure to highlight specific achievements that demonstrate the business impact of your technical guidance.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like Technical Account Manager, AWS Enterprise Support, and distributed applications that appear in the posting. Quantify your achievements where possible (e.g., “managed AWS environments for 15+ enterprise accounts” or “reduced incident resolution time by 30% through proactive operational reviews”). Write a brief cover letter expressing your genuine interest in Amazon Web Services and how your bilingual technical background makes you a strong fit for this role in Toronto. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent AWS product launches, and the company’s enterprise support philosophy beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your cloud advisory and customer management skills. Common questions may include scenarios about handling a major customer incident, advising on cloud migration strategy, or managing risk trade-offs with senior leadership. Dress appropriately for a technology and professional services environment, arrive 10–15 minutes early for in-person interviews, and bring copies of your resume. Prepare thoughtful questions about the role, the enterprise support team, and growth opportunities within AWS. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
