Senior Change Management Specialist – Canadian Tire – Toronto, ON

Canadian Tire Corporation is one of Canada’s most recognized and trusted companies, and they’re looking to add a Senior Change Management Specialist to their enterprise technology team. Based in Toronto, Ontario or Calgary, Alberta on a hybrid schedule (four days in-office per week), this role sits at the heart of how CTC governs and protects its technology operations — minimizing risk and ensuring that changes across the organization are implemented safely and effectively.

This is a senior-level, subject matter expert position that goes far beyond processing change tickets. You’ll be leading Change Advisory Board (CAB) meetings, shaping IT governance frameworks, collaborating with executive leadership, and driving continuous process improvement within the ITSM program — all while keeping compliance with ITIL best practices, ITGCs, and audit requirements front and centre.

About the Role: Senior Change Management Specialist

In this position, you’ll govern and administer the end-to-end Enterprise Change Management process for one of Canada’s largest retail corporations. You’ll review and approve complex, high-risk change requests, facilitate CAB meetings, and provide expert consultation to technology teams, project leads, and business stakeholders. Your work directly impacts service stability, operational risk reduction, and the overall maturity of CTC’s change management program.

Beyond the day-to-day governance work, you’ll play a meaningful role in ServiceNow Change Management administration and optimization, support internal and external audit activities, develop executive-level reporting, and mentor other ITSM practitioners. This role requires someone who can operate confidently at both a technical and strategic level — someone equally comfortable leading a CAB session as they are presenting risk trends to senior leadership.

Benefits and Salary

Canadian Tire offers a broadband salary range of $64,000 to $106,000 CAD, with a typical hiring range of $64,000 to $85,000. Final compensation depends on your experience, internal equity, and market alignment. Beyond salary, employees receive comprehensive benefits and retirement programs, performance incentives, continuing education support, career growth opportunities, product discounts, and mental health benefits of $5,000 per year for benefits-eligible employees and their families. The enhanced flex benefits program also includes total well-being tools and resources for all staff.

Responsibilities

As the Senior Change Management Specialist, you’ll own the governance and operational delivery of CTC’s Enterprise Change Management program. Your responsibilities span across process oversight, risk management, audit compliance, and continuous improvement — making every day both strategic and hands-on.

• Govern and administer the end-to-end Enterprise Change Management process, ensuring alignment with ITIL best practices and organizational standards
• Review and approve complex, high-risk, and enterprise-wide change requests, assessing compliance with policies and governance frameworks
• Facilitate CAB meetings and provide recommendations on change risk, scheduling, and implementation readiness
• Lead risk assessments for change requests, ensuring mitigation, contingency, and backout strategies are properly documented
• Monitor enterprise change schedules to proactively identify conflicts, business impacts, and potential service disruptions
• Develop and present operational and executive-level reports on change performance, risk exposure, compliance trends, and process effectiveness
• Collaborate with Incident and Problem Management teams to investigate change-related incidents, conduct root cause analysis, and facilitate lessons learned reviews
• Lead the administration and optimization of ServiceNow Change Management workflows, reporting, and automation capabilities
• Support internal and external audits, including ITGC control walkthroughs, evidence collection, and remediation of audit findings
• Develop and deliver Change Management training, process documentation, and stakeholder guidance materials
• Mentor and coach Change Management Specialists and other ITSM practitioners on best practices and process adoption
• Drive continual service improvement initiatives and process maturity enhancements within the ITSM framework

Requirements / Skills

The right candidate brings deep expertise in IT Service Management and enterprise change governance, with the communication skills to work effectively across technical teams and executive stakeholders alike. Canadian Tire values professionals who can lead with authority, think analytically, and drive meaningful process improvements in a large, complex organization.

• 5+ years of experience in IT Change Management, IT Service Management, or related IT operations roles
• Advanced ITIL knowledge with ITIL v4 Foundation certification required; advanced certifications are an asset
• Extensive CAB facilitation experience managing complex, high-risk, and enterprise-wide changes
• Advanced ServiceNow expertise, including Change Management administration, workflow optimization, and reporting
• Experience in audit-controlled environments, including ITGC compliance, audit support, and remediation activities
• Strong risk management and governance acumen, with the ability to assess change-related risk and recommend appropriate controls
• Excellent communication and presentation skills, with a proven ability to influence technical teams and senior/executive leadership
• Experience with Change Automation and DevOps practices within an ITSM context
• Mentoring and coaching ability to guide ITSM practitioners and build organizational capability
• Strong analytical and organizational skills, with the ability to manage competing priorities in a fast-paced enterprise environment

How to Apply

To apply for this Senior Change Management Specialist role at Canadian Tire, use the official application link below. Make sure your resume is up to date and reflects your ITSM and change governance experience before submitting.

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