Retail Operations Specialist – Canadian Tire – Toronto, ON
Location: Toronto, ON | Company: Canadian Tire
Canadian Tire Corporation is looking for a Retail Operations Specialist to join its team in Toronto, Ontario. This full-time role sits at the intersection of technology and business operations, supporting the platforms and processes that keep Canadian Tire Gas+ and rebranded Petro-Canada locations running smoothly across Canada. If you’re someone who thrives on solving complex operational challenges and communicating clearly across diverse teams, this could be a strong fit.
Day to day, you’ll be working both independently and collaboratively — analyzing incidents, coordinating resolutions, and acting as the critical link between business stakeholders and technical support teams. The role demands someone who can translate technical issues into plain language while also digging into the data to uncover root causes and drive continuous improvement.
About the Role: Retail Operations Specialist
As a Retail Operations Specialist, you’ll provide senior analyst-level support for business-critical retail and operational technologies. This means investigating and resolving technical, operational, and service-related issues that affect customers, retailers, and internal business operations. You’ll analyze incidents and trends to identify improvement opportunities and work alongside support teams and business stakeholders to facilitate timely resolutions and escalations where needed.
Beyond incident management, you’ll contribute to project and change support activities — helping gather business requirements, supporting testing and deployment readiness, and identifying operational impacts tied to new initiatives. You’ll also play an important role in documentation and knowledge management, creating and maintaining operational procedures, troubleshooting guides, and business communications to promote consistency and best practices across teams.
Benefits and Salary
The broadband salary range for this role is $50,000 – $73,000 CAD, with a typical hiring range of $68,000 – $72,000 CAD annually. Final compensation depends on experience, skills, and other role-specific factors. Canadian Tire offers a comprehensive benefits and retirement program, performance incentives, continuing education programs, career growth opportunities, and product discounts. Eligible employees also have access to mental health benefits of $5,000 per year, Canadian Tire Profit Sharing, and other well-being perks.
Job Details
📌 Job Type: Full-Time
🏢 Company: Canadian Tire
📍 Location: Toronto, ON
🆔 Requisition ID: JR165143
🗓️ Date Posted: September 29, 2026
💰 Pay: $68,000 – $72,000 CAD per year (typical hiring range); broadband up to $73,000 CAD
Responsibilities
This role covers a broad scope — from hands-on incident coordination and root cause analysis to stakeholder communication and project support. The Retail Operations Specialist is expected to manage competing priorities with sound judgment while keeping all parties informed and aligned throughout.
- Provide senior analyst-level support for business-critical retail and operational technologies supporting Canadian Tire Gas+ and Petro-Canada locations
- Coordinate the investigation and resolution of technical, operational, and service-related issues impacting customers, retailers, and business operations
- Analyze incidents, trends, recurring issues, and service performance to identify improvement opportunities
- Assist with root cause analysis and corrective action planning to reduce repeat incidents and improve service stability
- Act as a liaison between business stakeholders and technical support teams, translating technical issues into clear, business-friendly communication
- Coordinate activities across multiple teams to ensure alignment on priorities, timelines, dependencies, and action plans
- Support the implementation of technology enhancements, operational initiatives, and system changes including requirements gathering, testing, and post-implementation activities
- Create and maintain operational procedures, knowledge articles, troubleshooting guides, reporting, dashboards, and business communications
Requirements / Skills
The ideal candidate brings a mix of technical know-how and strong communication skills, comfortable engaging with both IT teams and non-technical business audiences. Canadian Tire values analytical thinking, stakeholder management experience, and the ability to work with minimal supervision across a complex, multi-location retail environment.
- Post-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience
- Bilingual (English and French) with excellent verbal and written communication skills in both languages
- Experience or working knowledge of Bulloch POS environments, BT900 back-office systems, ServiceNow, MS-365, and Power BI
- Familiarity with Incident, Problem, and Change Management processes and service management environments
- Experience in retail fuel, convenience, loyalty, payment, or petroleum technologies is considered an asset
- Strong analytical and problem-solving skills with the ability to assess issues, identify trends, and recommend solutions
- Experience coordinating incident resolution and working with multiple stakeholders across business, operations, technology, and external support teams
How to Apply
To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Retail Operations Specialist role at Canadian Tire in Toronto is perfect for candidates who excel in incident management and coordination, stakeholder communication, and operational analysis. On your resume, emphasize any experience with retail technology platforms, POS systems, or service management tools like ServiceNow, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in retail fuel, convenience, or multi-location operational environments, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like incident management, root cause analysis, and stakeholder coordination that appear in the posting. Quantify your achievements where possible (e.g., “reduced repeat incidents by 20% through root cause analysis initiatives” or “coordinated resolution activities across 5+ cross-functional teams”). Write a brief cover letter expressing your genuine interest in Canadian Tire and why you’re excited about this opportunity in Toronto. Double-check your application for spelling errors and ensure your contact information is current. If you’re bilingual in English and French, make that clear early in both your resume and cover letter.
Interview Preparation: If selected for an interview, research Canadian Tire‘s values, recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your analytical thinking, communication skills, and ability to manage competing priorities. Common questions may include scenarios about handling high-priority incidents, coordinating across multiple teams under pressure, and translating technical issues for non-technical audiences. Dress appropriately for a corporate technology and retail operations environment, arrive 10-15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
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