Retail Sr. Specialist – FedEx – Mississauga, ON

FedEx Canada is looking for a Retail Sr. Specialist to join their team in Mississauga, Ontario. This is a professional-level, full-time role based at the 5550 Explorer Drive office, focused on driving the growth and performance of FedEx’s Canadian retail network. If you have a strong background in retail marketing, channel strategy, and data-driven decision making, this could be a solid next step in your career.

In this role, you’ll be at the heart of retail strategy development and execution, working across multiple retail location types and automation platforms from coast to coast. You’ll be involved in everything from campaign support to customer acquisition and retention initiatives, with a focus on continuous channel improvement and measurable results.

About the Role: Retail Sr. Specialist

The Retail Sr. Specialist supports the development, implementation, and oversight of tactics, campaigns, and initiatives outlined in the annual retail strategy. You’ll work on revenue growth programs and customer experience plans that apply to all FedEx retail location types and automation platforms across Canada. Your work directly contributes to meeting volume and revenue goals, as well as retail agent and customer acquisition, retention, and satisfaction targets.

This position requires a solid analytical foundation. You’ll be expected to analyze channel marketing opportunities, identify problems, and develop recommendations using optimization techniques to enhance retail agent and customer value while driving continuous improvements across the retail channel. Collaboration, attention to detail, and the ability to work with guidance on complex strategic initiatives are all key to success here.

Benefits and Salary

FedEx Canada is known for offering competitive compensation packages to its professional-level employees. While specific salary figures are not listed in this posting, the role falls under the Federal Express Corporation Canada professional category, which typically includes a comprehensive benefits package. For full pay transparency details, candidates are encouraged to inquire during the interview process.

Responsibilities

As a Retail Sr. Specialist at FedEx, your day-to-day work centres on advancing the company’s retail channel strategy across Canada. You’ll be responsible for both the analytical and executional sides of retail marketing, ensuring that campaigns and programs are well-supported and delivering results. These responsibilities matter because they directly influence revenue growth and the quality of the FedEx retail customer experience nationwide.

• Support the development, implementation, and oversight of retail tactics, campaigns, and strategic initiatives across all FedEx retail location types in Canada
• Contribute to annual retail strategy planning, including revenue growth programs and customer experience plans
• Analyze channel marketing opportunities and problems to develop actionable recommendations using data analysis and optimization techniques
• Monitor volume and revenue goals, as well as retail agent and customer acquisition, retention, and satisfaction targets
• Enhance retail agent and customer value through continuous channel improvement initiatives
• Manage aspects of retail projects utilizing strong project management skills and knowledge of retail POS systems
• Apply knowledge of cash flow management and procedures as applicable to retail channel operations
• Perform all other duties as assigned, adapting to business needs and varying schedules

Requirements / Skills

FedEx is seeking a candidate with a solid professional background in marketing, retail, or a related analytical field. The ideal person brings both strategic thinking and hands-on experience with data and project management, and is comfortable working independently while still leveraging guidance from senior leadership. A commitment to continuous learning and maintaining required certifications is also expected.

• Bachelor’s degree or equivalent in Business Administration, Marketing, Strategy & Planning, or a related field
• Minimum four (4) years of professional and/or analytical business experience in Marketing, Sales, Finance, Engineering, FedEx Operations, or retail — experience at the Sr. Specialist or management level is preferred
• Project Management skills with the ability to coordinate cross-functional initiatives
• Data Analysis proficiency to evaluate performance and develop meaningful recommendations
• Retail POS knowledge and familiarity with retail operations environments
• Cash Flow Management understanding and knowledge of related procedures
• Bilingual (English and French) is mandatory for candidates residing in the province of Quebec
• Ability to operate in a PC Windows environment and complete all required recurrence training and accreditations

How to Apply

To apply, visit the official FedEx Careers posting using the link below. Make sure your resume is up to date and tailored to highlight your relevant retail and analytical experience before submitting.

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