Regional Service Manager – Tesla – Woodbridge, ON

Tesla is looking for a Regional Service Manager to lead service operations across Ontario, based out of Woodbridge, ON. This is a senior leadership role at the forefront of transforming how Canadians experience electric vehicle service — and it reports directly to the Director of Sales and Service.

You’ll be accountable for the performance of multiple Tesla service centres, driving both the people and operational results that define the brand. If you’ve built high-performing teams in a fast-paced, technology-driven environment and you’re ready to take on a challenge at scale, this role is worth your attention.

About the Role: Regional Service Manager

Day-to-day, this position sits at the intersection of people leadership, operational strategy, and customer experience. You’ll be responsible for setting and achieving monthly and quarterly targets across a broad geographic region, while maintaining Tesla’s standards for quality, efficiency, and care. The role demands someone equally comfortable reviewing financial metrics in the morning and coaching a service team in the afternoon.

Beyond the numbers, you’ll be expected to build a culture of excellence — one that prioritises career development, succession planning, and talent retention. Safety, continuous improvement, and a genuine commitment to the customer experience are non-negotiable in this environment. Travel is a significant part of the role, with up to 75% travel expected across the region.

Benefits and Salary

Tesla offers a competitive compensation package for this role. The expected annual salary range is $132,000 – $182,000, plus cash and stock awards. As a full-time employee, you’re eligible for benefits from day one, including company-paid Health, Dental, Vision, Life, and Disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, paid Sick and Vacation time, Paid Holidays, the Tesla Babies program, and Tesla product discounts and perks. Pay may vary based on location, skills, and experience.

Responsibilities

As Regional Service Manager, you’ll own the full spectrum of service performance across your region. From frontline team development to financial oversight, every part of your day connects back to Tesla’s mission of delivering an unmatched customer experience while operating with precision and purpose.

• Achieve monthly and quarterly goals across customer service, team management, operations, and financial performance
• Engage actively with both existing and new customers, monitor service trends, and implement continuous improvements to exceed expectations
• Build a culture of leadership excellence through training standards, career pathing, succession planning, talent acquisition, and employee retention
• Drive operational excellence by improving all aspects of service centre performance, with a strong focus on safety and efficiency
• Manage regional finances and business metrics, leading daily operations to hit specific goals in quality, productivity, cost, and revenue
• Demonstrate sound judgment and a passion for Tesla’s mission, fostering a customer-focused culture across all locations
• Develop technical acumen and deep knowledge of Tesla products, service systems, processes, and procedures

Requirements / Skills

Tesla is looking for a proven leader who has managed large, distributed teams in demanding, technology-driven environments. Automotive industry experience is not required — what matters is your track record of building strong teams, delivering results under pressure, and keeping the customer at the centre of every decision. This is a senior role that demands both strategic thinking and hands-on operational capability.

• Bachelor’s Degree or equivalent professional experience
• Ability to travel up to 75% across the region — this is a core requirement of the role
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100+ across a large geographic area is preferred
• Proven background in leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities
• Experience with Lean or similar process improvement techniques for managing complex operations
• Valid driver’s licence required

How to Apply

To apply, visit the official Tesla job posting using the link below. Make sure your resume is up to date before submitting your application.

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