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Postal Clerk – Retail Counter Clerk – Canada Post – Milton, ON

Location: Ontario | Company: Canada Post

Canada Post is looking for a Retail Counter Clerk to join their team in Milton, Ontario. This is a temporary position that puts you at the front lines of one of Canada’s most recognizable postal services, helping customers with everything from shipping to financial transactions in a busy retail setting.

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Day to day, you’ll be handling customer service activities, operating a point of sale system, processing payments, and keeping the retail floor organized. If you enjoy working directly with the public and like staying busy in a hands-on role, this could be a solid fit.

About the Role: Postal Clerk – Retail Counter Clerk

As a Retail Counter Clerk at Canada Post in Milton, you’ll be responsible for providing excellent customer service at the retail outlet counter. Your tasks will span sales support, mail handling, merchandising, and inventory control. You’ll need solid knowledge of postal products and services to assist customers effectively.

This role also involves some physical work, including handling mail items weighing up to 22.7 kilograms (50 lbs). You’ll be part of a team that upholds Canada Post’s core values of Trust, Respect, and Deliver, contributing to a respectful and accessible workplace environment.

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Benefits and Salary

This position offers a wage of $23.81 per hour. As part of Canada Post, you’ll be joining an organization committed to equity, diversity, and inclusion, with a workplace culture that values accessibility and belonging. Canada Post also has an employment equity program and actively encourages applications from underrepresented groups.

Job Details

📌 Job Type: Temporary

🏢 Company: Canada Post

📍 Location: Milton, ON

🆔 Requisition ID: 199853

💰 Pay: $23.81/hr

Responsibilities

Working at the retail counter, you’ll be the face of Canada Post for customers walking in each day. From processing transactions to sorting mail, your work keeps the outlet running smoothly and ensures every customer leaves satisfied.

  • Deliver a high standard of customer service through a variety of sales and support activities
  • Operate a computerized point of sale system accurately and efficiently
  • Process financial transactions including cash, cheques, debit, and credit card payments
  • Maintain thorough knowledge of postal products, services, and delivery options
  • Receive, sort, and sequence mail items as part of daily operations
  • Handle mail items weighing up to 22.7 kg (50 lbs) with care and proper technique
  • Maintain floor displays and ensure the retail space is tidy and well-presented
  • Conduct merchandising and support inventory control activities

Requirements / Skills

Canada Post is looking for someone who brings a customer-first mindset and is comfortable in a retail environment. You should be comfortable on your feet, enjoy helping people, and be able to handle both service and physical tasks throughout your shift.

  • Customer service experience in a retail setting is required
  • Sales experience is considered an asset
  • Ability to handle mail items weighing up to 22.7 kg (50 lbs)
  • Comfort operating a computerized POS system and processing various payment types
  • Strong communication skills in English (English Essential)
  • Reliability and attention to detail in a fast-paced retail environment

How to Apply

To apply for this Postal Clerk – Retail Counter Clerk position at Canada Post in Milton, use the official application link below. Make sure your resume is up to date before submitting.

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Job Summary & Tips for Applying

AI-generated summary and tips to help you highlight your strengths effectively.

Quick Summary & What to Highlight: This Postal Clerk – Retail Counter Clerk role at Canada Post in Milton is perfect for candidates who excel in customer service, retail sales, and mail handling. On your resume, emphasize any experience with point of sale systems, cash handling, and your ability to work in a fast-paced environment. If you’ve previously worked in retail or a postal/logistics setting, make sure to highlight specific achievements and responsibilities that align with this position.

Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like customer service, retail counter, and inventory control that appear in the posting. Quantify your achievements where possible (e.g., “processed 60+ transactions daily” or “maintained 99% accuracy in cash handling”). Write a brief cover letter expressing your genuine interest in Canada Post and why you’re excited about this opportunity in Milton. Double-check your application for spelling errors and ensure your contact information is current.

Interview Preparation: If selected for an interview, research Canada Post‘s values (Trust, Respect, and Deliver), recent news, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your customer service and retail skills. Common questions may include scenarios about handling difficult customers, processing transactions under pressure, and teamwork. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and what a typical shift looks like. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.