Ops Supervisor Hub-2 – FedEx – Woodbridge, ON

FedEx is looking for an Operations Supervisor to join the team at its Woodbridge, Ontario hub facility. This is a frontline leadership role with Federal Express Corporation Canada, where you’ll be responsible for guiding Package Handlers through safe and efficient sortation operations on a Monday-to-Friday night shift. If you have a knack for motivating teams and keeping things running smoothly under pressure, this could be the right fit.

Day-to-day, you’ll be on the floor managing staff, analyzing performance, running planning meetings, and making real-time decisions to keep packages moving. The role blends people leadership with operational accountability — from coaching new hires to resolving customer service issues and maintaining compliance with FedEx policies and government regulations.

About the Role: Ops Supervisor – Hub-2

As an Operations Supervisor at FedEx Woodbridge, you’ll oversee a team of Package Handlers and, where applicable, administrative employees. Your focus will be on safe and efficient package sortation, managing day-to-day throughput, tracking trailers, and minimizing operational costs while keeping quality high. You’ll champion FedEx’s Safety Above All Culture and drive that commitment throughout your team every shift.

This role also carries significant people management responsibilities — including hiring, coaching, performance evaluations, discipline, and employee relations. You’ll be expected to lead with transparency, communicate clearly to both small and large groups, and develop less-experienced supervisors alongside you. Compliance with FedEx policies and procedures, as well as relevant governmental regulations, is a key part of the position.

Benefits and Salary

FedEx is known for offering competitive total compensation packages. While specific pay details for this role are not listed in the posting, FedEx Canada typically provides eligible employees with benefits such as health and dental coverage, employee assistance programs, and opportunities for career advancement within a globally recognized logistics network.

Responsibilities

In this role, you’ll be at the centre of hub operations — keeping your team safe, productive, and informed every shift. From managing package flow to developing your staff, the scope of this position touches nearly every aspect of facility operations.

• Champion FedEx’s Safety Above All Culture and actively support all related safety initiatives
• Manage full employee lifecycle responsibilities including hiring, coaching, performance evaluations, discipline, and recognition
• Plan and direct day-to-day operations including staffing, package sortation, trailer movement and tracking
• Analyze operational performance through direct observation and report interpretation, identifying and executing improvement plans
• Lead daily employee and planning meetings to communicate operational updates and daily goals to small and large audiences
• Administer employee relations and safety strategies in compliance with company policy and confidentiality requirements
• Investigate and resolve or escalate customer service issues as appropriate
• Train new employees on job duties, performance expectations, hazardous materials handling, SWAK, VEDR coaching, and dock safety
• Mentor less-experienced Operations Supervisors to develop their critical skill sets
• Adapt quickly to changing business needs while maintaining professionalism and a positive team environment

Requirements / Skills

FedEx is looking for a candidate who brings both leadership ability and operational awareness to the table. The ideal person can communicate clearly across all levels of an organization, thrives in a fast-paced, physically active environment, and genuinely cares about developing the people around them.

• Education: High school diploma or GED required; Bachelor’s degree preferred. An Associate’s Degree, certification program, or 2+ years of college coursework in a related field may be considered in lieu of direct experience
• Experience: Minimum six (6) months in a relevant setting such as package handling at FedEx, warehouse/fulfillment, retail, hospitality, dock operations, or military service with honourable discharge
• Leadership skills: Demonstrated ability to inspire a shared vision, build rapport, and positively influence diverse teams
• Communication: Strong verbal and written communication skills for various audience levels and group sizes
• Analytical ability: Capable of reading and drawing conclusions from numerical data and written reports
• Technology proficiency: Comfortable with Microsoft Office and web-based applications; ability to stay current with relevant technology tools
• Physical requirements: Ability to lift and carry up to 50 lbs; comfort working in environments with varying temperatures, noise, and fumes
• Bilingualism (French/English): Required for candidates residing in Québec

How to Apply

To apply for this Operations Supervisor position at FedEx Woodbridge, use the official application link below. Make sure your resume is up to date and reflects any relevant supervisory or warehouse experience before submitting.

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