Customer Rep-Station-2 – FedEx – Woodbridge, Ontario

FedEx is hiring a Customer Rep-Station-2 at their Woodbridge, Ontario facility — a part-time role suited to someone who thrives in a fast-moving, customer-facing environment. If you’re a natural communicator who enjoys solving problems and helping people, this position offers hands-on experience within one of Canada’s most recognized courier and logistics networks.

Day-to-day, you’ll be the face of the station — assisting customers directly, managing administrative tasks, and looking for opportunities to promote FedEx services. It’s a role that blends customer service, administrative coordination, and a genuine drive to deliver quality every shift.

About the Role: Customer Rep-Station-2

As a Customer Representative, your primary focus is providing accurate information and direct assistance to customers at the station. You’ll handle inquiries, process shipments, and ensure the day-to-day administrative side of operations runs smoothly. This position also carries a sales component — you’ll be expected to promote FedEx Express and Ground products and services and identify opportunities to generate incremental revenue wherever possible.

Working Tuesday to Saturday, 7:00 AM to 12:30 PM, you’ll need to be comfortable in a monitored, high-pressure environment that changes quickly. The ability to maintain professionalism under stress, follow established procedures, and handle physical package requirements are all part of what makes someone successful in this role. Teamwork, compliance with FedEx training standards, and a commitment to customer satisfaction are central to the position.

Benefits and Salary

FedEx is committed to employment equity and inclusion, fostering a respectful and diverse workplace where every team member is valued. The company encourages applications from women, persons with disabilities, Indigenous persons, and people from 2SLGBTQ+ communities. Accommodations are available throughout the recruitment and selection process. No specific salary figure was listed in this posting.

Responsibilities

In this customer-facing station role, you’ll be responsible for a mix of direct service, administrative support, and sales promotion. Each shift requires you to balance accuracy with efficiency while keeping customers informed and satisfied throughout their interaction with FedEx.

• Provide accurate information and direct assistance to customers requiring in-person support at the station
• Perform administrative duties necessary for the efficient operation of the facility
• Promote FedEx products and services to encourage continued sales and identify potential incremental revenue opportunities
• Handle and manoeuvre packages, including lifting up to 70 lbs and manoeuvring packages up to 150 lbs with appropriate equipment
• Complete all mandatory training and recurrency requirements, achieving minimum thresholds as required
• Operate in a PC Windows environment to manage shipment data, customer records, and related administrative tasks
• Work varying shifts as required based on business needs

Requirements / Skills

The ideal candidate brings strong interpersonal and communication skills along with the ability to stay composed in a high-pressure, monitored work environment. FedEx values candidates who are detail-oriented, physically capable, and eager to learn the FedEx systems and services thoroughly.

• High school diploma or equivalent required; college diploma preferred
• Knowledge of Canadian Customs regulations is considered an asset
• Familiarity with FedEx Express and Ground products and services is preferred
• Excellent interpersonal and verbal communication skills with a customer-first approach
• Good analytical, problem-solving, and negotiation skills to handle varied customer situations
• Physical capability to lift 70 lbs and manoeuvre packages up to 150 lbs with proper equipment
• Ability to operate in a PC Windows environment and complete all required testing and training
• Demonstrated ability to handle stress and perform effectively in a changing, monitored workplace

How to Apply

To apply, visit the official FedEx job posting using the link below. Make sure your resume is up to date before submitting your application.

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