Customer Rep-Station – FedEx – Windsor, Ontario

Based out of their Windsor, Ontario facility on Wheelton Drive, FedEx is looking for a Customer Rep-Station to join their team on a part-time, seasonal basis. This is a customer-facing role that keeps operations running smoothly at the station level — ideal for someone who thrives in a fast-paced logistics environment and genuinely enjoys helping people.

In this position, you’ll be the direct point of contact for customers coming through the station, providing accurate information, handling administrative tasks, and actively promoting FedEx products and services. There’s also an opportunity to contribute to incremental revenue generation through your customer interactions.

About the Role: Customer Rep-Station

Day to day, you’ll be fielding customer inquiries, providing guidance on FedEx Express and Ground services, and ensuring that every interaction is handled with professionalism and accuracy. Administrative duties tied to efficient station operations are also a core part of this job, so strong organizational skills matter as much as your people skills.

This is a seasonal position for up to 12 weeks, and the scheduled shifts are Monday–Wednesday 3:00 PM–7:00 PM and Saturday/Sunday 6:00 AM–10:00 AM. The role requires working in a monitored, high-pressure environment where accuracy, composure, and adaptability are essential. Physical demands are real — you’ll need to be able to lift up to 70 lbs and manoeuvre packages weighing up to 150 lbs with the appropriate equipment.

Benefits and Salary

No specific salary figure is listed in this posting. As part of the FedEx team, you’ll be working with one of the world’s most recognized logistics companies. FedEx is committed to an inclusive workplace and supports candidates from all backgrounds, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ community. Accommodations are available throughout the recruitment process upon request.

Responsibilities

This role sits at the intersection of customer service and station operations. You’ll be responsible for giving customers direct, accurate assistance while also keeping up with the administrative side of things that keeps the station running efficiently. Every interaction is a chance to reinforce the FedEx brand experience.

• Provide accurate information and direct assistance to customers requiring face-to-face support at the station
• Perform administrative duties necessary for the efficient day-to-day operations of the station
• Promote FedEx products and services to support continued sales and identify potential incremental revenue opportunities
• Handle packages physically, including lifting up to 70 lbs and manoeuvring shipments up to 150 lbs using appropriate equipment
• Complete all required training, including basic and recurrency training, achieving minimum thresholds on mandatory assessments
• Operate in a PC Windows environment to carry out administrative and customer service functions
• Maintain composure and accuracy in a highly pressured, monitored, and frequently changing work environment

Requirements / Skills

FedEx values people who can stay sharp under pressure and communicate clearly with a wide range of customers.

• High school diploma or equivalent required; a college diploma is preferred
• Knowledge of Canadian Customs regulations is an asset for this border-city location
• Familiarity with FedEx Express and Ground products and services is preferred
• Excellent interpersonal and verbal communication skills are essential for direct customer interactions
• Analytical and problem-solving abilities along with good negotiation skills to handle complex customer situations
• Physical fitness to lift 70 lbs independently and manoeuvre packages up to 150 lbs with equipment
• Ability to work in a monitored, high-pressure environment with demonstrated stress management skills
• Proficiency in a PC Windows environment for day-to-day administrative tasks

How to Apply

To apply, visit the official FedEx job posting using the link below. Applications are reviewed on a first-come, first-served basis, so make sure your resume is current before submitting.

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