Customer Rep-Station – Federal Express Corporation Canada – Woodbridge, Ontario

FedEx is hiring a Customer Rep-Station at its Woodbridge, Ontario facility located at 45 Di Poce Way. This is a part-time position with a set shift schedule, making it a solid option for candidates looking for consistent hours in a fast-moving logistics environment.

In this role, you’ll be the face of FedEx at the station level — handling direct customer interactions, processing shipments, and supporting the day-to-day administrative needs of the facility.

About the Role: Customer Rep-Station

As a Customer Rep-Station, your primary focus is on delivering accurate information and quality service to customers who walk through the door or contact the station directly. You’ll handle a range of administrative tasks that keep station operations running smoothly, while also identifying opportunities to promote FedEx products and services and generate incremental revenue where possible.

The role requires working in a monitored, high-pressure environment where accuracy and professionalism matter. You’ll be expected to complete mandatory training and maintain any required accreditations. Physical readiness is also part of the job — you must be able to lift up to 70 lbs and manoeuvre packages weighing up to 150 lbs using appropriate equipment.

Benefits and Salary

FedEx is a globally recognized employer that offers competitive compensation and a commitment to employment equity and inclusion. The company actively supports candidates from diverse backgrounds, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ community. Accommodations are available during the recruitment and selection process upon request.

Responsibilities

Day to day, you’ll be at the intersection of customer service and station operations — answering questions, processing shipments, and keeping administrative tasks on track. Each interaction is an opportunity to represent FedEx’s commitment to accuracy and care.

• Provide accurate information and direct assistance to customers requiring in-person support at the station
• Perform administrative duties necessary to support efficient daily station operations
• Promote FedEx products and services to encourage continued customer engagement and generate potential incremental revenue
• Complete all mandatory training and recurrency requirements, maintaining minimum thresholds and any applicable annual accreditations
• Handle packages safely, including lifting up to 70 lbs and manoeuvring packages up to 150 lbs with appropriate equipment
• Operate within a PC Windows environment to process customer and shipment information accurately
• Work varying shifts as required based on business needs

Requirements / Skills

The ideal candidate brings a combination of interpersonal skills, analytical thinking, and physical capability. FedEx values individuals who can stay composed under pressure and adapt to a constantly changing work environment.

• High school diploma or equivalent required; a college diploma is preferred
• Knowledge of Canadian Customs regulations is considered an asset
• Familiarity with FedEx Express and Ground products and services is preferred
• Excellent interpersonal and verbal communication skills for effective customer interactions
• Good analytical and problem-solving skills to handle customer inquiries accurately
• Good negotiation skills to navigate customer concerns professionally
• Ability to handle stress and perform well in a highly pressured, monitored, and changing work environment
• Physical ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment

How to Apply

To apply, visit the official FedEx job posting using the link below. Make sure your resume is up to date before submitting your application.

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