Operations Manager – Amazon – Ajax, ON
The Operations Manager, YOO1 position at Amazon Canada Fulfillment Services in Ajax, Ontario is a full-time, salaried role with a base salary range of $98,900–$165,200 CAD annually, with a flexible schedule that includes weekends, nights, and holidays. You’ll lead a mixed team of salaried and hourly employees across Amazon’s fulfillment and delivery network, with responsibility for safety, quality, attendance, and productivity on your shifts.
Amazon’s operations workflow runs across three segments: First Mile (product storage and order readiness), Middle Mile (hauling orders to your area), and Last Mile (delivery to the customer’s door). As an Operations Manager, you’ll work across whichever of these workflows your site supports, driving performance through data-driven decisions and analytical problem-solving while holding customer delivery promises.
About the Role: Operations Manager
Day to day, you’ll plan and execute productivity targets by reviewing forecasts, setting requirements, and coordinating with other leaders to balance workload across the site. You’ll also lead large-scope projects that affect both site and regional operations, and work alongside support teams in Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives.
The physical demands of the role are real and consistent. You’ll stand or walk for up to 12 hours per shift, lift up to 49 pounds, and regularly push, pull, squat, bend, and reach. The work environment includes variable noise levels, variable temperatures, and outdoor loading areas at delivery stations. Sites with stairs require continuous climbing and descending throughout the shift.
Benefits and Salary
The base salary range for this position is $98,900–$165,200 CAD annually, with final compensation determined by experience, qualifications, and location. Amazon’s total compensation package may also include sign-on payments and restricted stock units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being. Candidates who need a workplace accommodation during the application, interview, or onboarding process can find information at amazon.jobs/content/en/how-we-hire/accommodations.
Job Details
📌 Job Type: Full-Time
🏢 Company: Amazon Canada Fulfillment Services, ULC
📍 Location: Ajax, ON
🆔 Requisition ID: 10571306
🗓️ Date Posted: October 6, 2026
⏱️ Schedule: Flexible schedule including weekends, nights, and/or holidays
💰 Pay: $98,900–$165,200 CAD annually
Responsibilities
The Operations Manager role covers both people leadership and operational execution. You’ll be accountable for your team’s safety, quality, productivity, and attendance during shifts, while also taking on broader projects that shape site and regional performance. The duties below span daily shift management and longer-horizon planning work.
- Support, mentor, and motivate your salaried and hourly workforce throughout their shifts
- Lead large-scope projects with impact at the site and regional level
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises to meet Amazon’s expectations
- Collaborate with support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans that meet business objectives
- Perform physical tasks including lifting up to 49 pounds and frequently pushing, pulling, squatting, bending, and reaching
- Stand or walk for up to 12 hours during shifts and continuously climb and descend stairs where applicable
Requirements / Skills
Amazon requires a minimum of 3 years of employee and performance management experience and either a bachelor’s degree (or equivalent) or at least 2 years of Amazon blue badge/FTE experience. Candidates must be available for a flexible schedule that includes weekends, nights, and holidays. Experience with performance metrics, process improvement, or lean techniques (1+ years) is preferred.
- Employee and performance management experience: 3+ years (required)
- Education: bachelor’s degree or equivalent, or 2+ years of Amazon blue badge/FTE experience (required)
- Schedule availability: flexible schedule including weekends, nights, and/or holidays (required)
- Performance metrics, process improvement, or lean techniques: 1+ years (preferred)
- Physical ability: lift up to 49 pounds; stand or walk for up to 12 hours per shift; work in variable temperatures, noise levels, and outdoor loading environments
How to Apply
To apply, use the link below to access the official Amazon job posting. Have your resume up to date before submitting, as only candidates selected for an interview will be contacted regarding hiring status.
Share This Opportunity
Know someone who might be interested? Share this job posting and help them join Amazon in Ajax.
Job Summary & Tips for Applying
Quick Summary & What to Highlight: The Operations Manager, YOO1 role at Amazon Canada Fulfillment Services in Ajax, ON puts you in charge of shift-level safety, quality, productivity, and people leadership across the fulfillment network, with a salary range of $98,900–$165,200 CAD. Candidates should lead with their employee and performance management experience (the 3-year minimum is a firm requirement) and any background in forecast-based productivity planning, as both are central to what the role asks of you daily.
Resume & Application Tips: Phrase your experience in the posting’s own terms: load balancing, productivity planning, and cross-functional collaboration (with Safety, HR, Loss Prevention, and Engineering) are the specific activities Amazon calls out. If you’ve managed teams of both salaried and hourly employees, say so explicitly and give a headcount. Any time you’ve used data or metrics to improve throughput or reduce errors, put a number to it: for example, “reduced shift error rate by 12% over two quarters through daily performance reviews” shows the analytical approach the posting describes.
Interview Preparation: Come ready with a concrete example of a large-scope project you led that affected more than your immediate team, including how you measured its impact. Prepare to speak to how you’ve handled safety and quality under time pressure, since the posting lists both as direct manager accountabilities. The posting does not state shift start times or the specific site’s workflow stage (First, Middle, or Last Mile), so those are worth asking about. If the role’s physical demands (12-hour shifts on your feet, variable outdoor temperatures) affect how you’d prepare, factor that into your questions about a typical schedule.
Recommended Job Offers
More Amazon openings near Ajax, ON
