Member Service Assistant – Costco – St. John’s, NL

Costco’s warehouse in St. John’s, Newfoundland is looking for a Member Service Assistant to join the team at their location on Danny Drive. This front-line role puts you at the heart of the member experience — from the moment people walk through the doors to when they head home with their purchases.

Day to day, you’ll be welcoming members, conducting warehouse safety and security checks, verifying membership cards, and ensuring the entrance and exit areas run smoothly. It’s a role that blends customer service with genuine responsibility for the safety and security of the warehouse environment.

About the Role: Member Service Assistant

As a Member Service Assistant, you’ll be the first and last point of contact for members visiting the warehouse. From greeting members with a smile and verifying membership cards at entry, to checking receipts and thanking members on their way out, your presence keeps the flow of the warehouse running efficiently and securely.

Beyond the member-facing duties, you’ll also play a key role in warehouse safety — conducting hourly inspections on foot and in your personal vehicle, filling out inspection forms, attending safety meetings, and reporting any concerns directly to the duty manager. This role requires someone who is attentive, trustworthy, and genuinely committed to member satisfaction and a safe shopping environment.

Benefits and Salary

Costco is well known for offering competitive compensation and a strong benefits package to its employees. While specific salary details for this posting are not listed, Costco Canada consistently provides above-average wages for retail positions, along with benefits that may include health and dental coverage, employee discounts, and opportunities for advancement within the organization.

Responsibilities

The Member Service Assistant role covers a broad range of duties that support both member experience and warehouse security. Every shift brings a mix of direct member interaction and behind-the-scenes safety work that keeps the warehouse operating properly.

• Greet and welcome members entering the warehouse, verifying membership cards and offering carts as needed
• Conduct hourly warehouse safety and security inspections on foot, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Track member entry counts using a handheld counter and report half-hourly totals to the Front End, recording results on weekly reports
• Monitor warehouse access and discreetly observe armored transport vehicle deposits, jewellery and register drawer set-up and pick-up while holding a panic button
• Check member receipts at exit, comparing receipts to merchandise, marking with a highlighter, and thanking members on their way out
• Provide prompt and courteous service, directing members to products and services, assisting with loading and shopping, and drying off wet carts
• Perform after-hours security checks from your personal vehicle, monitoring the exit door and warehouse perimeter by 2-way radio, and reporting any suspicious activity to the duty manager
• Assist in other areas of the warehouse as needed

Requirements / Skills

Costco welcomes candidates from a wide range of backgrounds for this role — prior experience in a similar position is not required. What matters most is a positive attitude, reliability, and the ability to engage warmly with members throughout every shift.

• High School Diploma or GED preferred, though not mandatory
• Valid Driver’s Licence and access to a personal vehicle are required for after-hours perimeter security checks
• Strong interpersonal skills — the ability to approach, smile, and genuinely connect with members is central to this role
• Attention to detail when conducting safety inspections, completing forms, and checking member receipts
• Discretion and trustworthiness when monitoring sensitive security activities such as armored transport pick-ups
• French language proficiency (oral and written) is required for candidates applying to locations in Quebec

How to Apply

To apply, visit the official job posting using the link below. Make sure your resume is up to date before submitting your application.

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