Member Service Assistant – Costco – Gatineau, QC

Costco’s Gatineau warehouse on Boul. Maloney Ouest is looking for a Member Service Assistant to join their team. This front-line role puts you at the heart of the member experience — from welcoming shoppers at the entrance to conducting warehouse safety and security checks throughout the day. If you’re a people-person who takes pride in keeping things running smoothly and safely, this could be a great fit.

Day to day, you’ll be the face members see when they walk through the door and the last person they interact with on their way out. Beyond greeting members, you’ll also be responsible for security monitoring, receipt verification, and regular safety walkthroughs — both on foot and using your personal vehicle around the perimeter. It’s an active, varied role that requires someone who stays alert and engaged throughout their shift.

About the Role: Member Service Assistant

As a Member Service Assistant at the Gatineau Costco location, your primary focus is ensuring members feel welcomed and that the warehouse environment remains safe and secure at all times. You’ll verify membership cards at entry, track foot traffic using a handheld counter, and report half-hourly counts to the Front End team. Keeping the entrance and exit areas clean and organized is also part of the routine.

On the safety and security side, you’ll conduct hourly warehouse inspections, identify and correct hazards such as spills and blocked exits, and complete the required inspection forms for the duty manager. You’ll also monitor controlled activities like armored transport pick-ups and assist with after-hours door monitoring from your personal vehicle. Bilingual communication in French (oral and written) is required for this Quebec location.

Benefits and Salary

Costco is well known across Canada for offering competitive compensation and a strong benefits package. While specific pay details are not listed in this posting, Costco employees typically enjoy access to health and dental coverage, company-funded pension plans, and paid time off. Costco also has a strong reputation for promoting from within, making entry-level roles a solid starting point for long-term career growth.

Responsibilities

This role covers a wide range of duties across member service, safety inspections, and security monitoring. Every task plays a part in creating a positive and safe warehouse experience for both members and staff. Here’s what you can expect on a typical shift:

• Greet and welcome members at the warehouse entrance, verify membership cards, and offer carts as needed
• Track member traffic using a handheld counter and report half-hourly entry counts to the Front End team
• Conduct hourly safety inspections of the warehouse and perimeter, identifying and correcting hazards such as spills, trip hazards, and blocked exits
• Complete and submit inspection forms to the duty manager and attend warehouse safety meetings
• Monitor warehouse access, including reporting the arrival of armored transport vehicles and discretely observing controlled pick-ups while holding the panic button
• Verify member receipts at the exit, cross-referencing merchandise and resolving any discrepancies quickly and courteously
• Conduct after-hours perimeter checks using your personal vehicle, monitoring the exit door and reporting status via two-way radio before doors are opened for employees
• Assist members with directions, loading help, and general inquiries throughout the warehouse

Requirements / Skills

Costco values candidates who are reliable, friendly, and security-conscious. This position is well suited for someone who can balance customer-facing interactions with a disciplined approach to safety protocols. No prior work experience is required, making it accessible for first-time job seekers and those re-entering the workforce alike.

• High School Diploma or GED preferred but not mandatory
• Valid driver’s licence and personal vehicle required for after-hours perimeter security checks
• Bilingual in French and English (oral and written) is required for this Gatineau, Quebec location
• Strong interpersonal skills and the ability to approach members in a warm, professional manner
• Attention to detail for accurately verifying receipts, tracking counts, and completing inspection forms
• Ability to work independently during security monitoring tasks while maintaining good judgement under pressure

How to Apply

To apply, use the official link below to submit your application directly through Costco’s hiring portal. Make sure your resume is up to date and ready to upload before you begin.

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