Manager, Site Reliability Operations – Canadian Tire – Toronto, ON

Canadian Tire Corporation is one of Canada’s most recognized retailers, and right now they’re looking for a Manager, Site Reliability Operations to join their technology team in Toronto, Ontario. Reporting to the AVP of Supply Chain Technology, this leadership role sits at the intersection of site reliability engineering, supply chain systems, and production operational excellence — making it a compelling opportunity for a technically grounded manager ready to drive platform stability at scale.

This isn’t a purely hands-off management role. You’ll be actively involved in monitoring and triage, automation strategy, telemetry decisions, and incident management — all while leading cross-functional teams across development, platform, and product streams. If you thrive in complex IT environments and have a passion for building reliable, scalable systems, this position puts you at the heart of Canadian Tire’s supply chain technology evolution.

About the Role: Manager, Site Reliability Operations

As Chapter Manager for SRE Development & Reliability, your primary mandate is to ensure that Supply Chain systems remain operational, monitored, and continuously improving. You’ll directly support the stability, performance, and scalability of core supply chain applications — participating hands-on in everything from software development activities to root cause analysis and release management pipelines. Your technical depth will help bridge the gap between engineering teams and business stakeholders.

Beyond the technical side, this role demands strong leadership and communication skills. You’ll drive interactions between development, platform, and product teams, maintain thorough documentation, facilitate training, and ensure that stability and security considerations are built into products from the earliest stages of design. Working within a SAFe Agile methodology environment, you’ll collaborate closely with IT units and business stakeholders to continuously improve processes and deliver operational excellence.

Benefits and Salary

Canadian Tire offers a broadband salary range of $79,000 to $131,000, with a typical hiring range between $79,000 and $115,000. Final compensation depends on your experience, internal equity, and market conditions. In addition to competitive pay, employees receive comprehensive benefits and retirement programs, performance incentives, continuing education support, and product discounts. Canadian Tire also provides mental health benefits of up to $5,000 per year for eligible employees and their families, along with access to the Triangle Learning Academy, Canadian Tire Profit Sharing, and an enhanced flex benefits program.

Responsibilities

The Manager, Site Reliability Operations plays a critical role in keeping Canadian Tire’s supply chain technology running smoothly. Day-to-day, you’ll balance hands-on technical work with strategic leadership — owning everything from monitoring and incident response to telemetry design and team collaboration. These responsibilities are central to maintaining the operational backbone that supports Canadian Tire’s retail and supply chain ecosystem.

• Support and maintain the stability, performance, and scalability of core Supply Chain applications with a long-term operational mindset
• Monitor and triage active issues and participate in software, application, and system development activities across multiple teams
• Promote standards and practices that drive platform stability across various streams of work
• Provide feedback during product design planning to ensure stability, security, and operational requirements are addressed early
• Drive proactive development of stability-focused improvements and contribute to root cause analysis and incident resolution
• Manage development teams and analysts to define, prioritize, and deliver improvement tickets focused on stability, scalability, and security
• Collaborate with IT units and business stakeholders to understand business processes and identify areas for improvement
• Maintain documentation and provide knowledge transfer, training, and gap analysis for operational support
• Define and support release management processes and pipelines for new and existing applications
• Communicate effectively with business stakeholders at all levels, translating technical concepts into business terms

Requirements / Skills

The ideal candidate brings a solid blend of technical expertise in site reliability engineering and leadership experience in complex IT environments. Canadian Tire values professionals who can operate both strategically and hands-on — someone who builds trust through consistent delivery and can adapt quickly to change. A background in retail or supply chain technology is particularly relevant for this role.

• 5+ years in a retail or Supply Chain environment and 5–10 years in an IT environment
• Diploma or degree from an accredited technical institution in computer technologies
• Strong Site Reliability Engineering knowledge including telemetry, monitoring, automation strategy, and operational excellence practices
• Azure cloud expertise — strong knowledge of Azure applications, standards, and frameworks
• Multi-language coding ability — able to read, write, and understand Java, JavaScript, NodeJS, React, and Terraform
• Database proficiency — strong understanding of SQL and CosmoDB environments with hands-on SQL scripting capability
• Linux/Unix experience — comfortable operating in shell environments with foundational knowledge of Linux operating systems
• Familiarity with Jira, Confluence, and ServiceNow is an asset, as is experience with microservices architecture, DevOps practices, and SAFe methodology

How to Apply

To apply for this Manager, Site Reliability Operations position at Canadian Tire in Toronto, use the official application link below. Make sure your resume is up to date and reflects your experience with supply chain systems, SRE practices, and cloud technologies before submitting.

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