Food Service Supervisor – Tim Hortons – Hope, BC

Hope, BC is home to a Tim Hortons location looking to bring on an experienced Food Service Supervisor to lead a team and keep operations running smoothly. If you have a knack for organizing people, maintaining quality standards, and keeping a busy restaurant on track, this could be the right next step in your career.

This is a hands-on supervisory role where you’ll be working directly with staff on the floor — from training new team members to making sure every customer walks away satisfied. You’ll play a central role in the day-to-day functioning of the restaurant, balancing operational tasks with people management in a fast-paced food service environment.

About the Role: Food Service Supervisor

As a Food Service Supervisor at Tim Hortons in Hope, you’ll be responsible for coordinating the activities of kitchen and counter staff, ensuring food preparation and portioning meet the company’s quality control standards. You’ll establish work schedules, requisition supplies, and keep a close eye on stock levels, repairs, sales, and wastage records.

Beyond the operational side, you’ll be working closely with your team to build a culture of safety, sanitation, and efficiency. You’ll handle customer complaints professionally, prepare cost estimates and budget reports, and make sure food and tray assembly or delivery is supervised accurately. A criminal record check is required for this position.

Benefits and Salary

This position offers a wage of $20.45 per hour for 40 hours per week. Tim Hortons provides a solid benefits package including a dental plan, health care plan, and vision care benefits. Financial benefits include life insurance, and additional perks include free parking and travel insurance. Shifts are available across a variety of hours including early mornings, evenings, nights, weekends, and flexible scheduling.

Responsibilities

In this role, you’ll be responsible for overseeing a team of 5 to 10 staff members, guiding them through their daily duties and ensuring the restaurant operates efficiently from open to close. Every task you take on — from scheduling to quality checks — directly impacts the guest experience and overall restaurant performance.

• Establish methods and systems to meet daily work schedules and operational goals
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation procedures, and workplace safety standards
• Requisition food, kitchen supplies, and ingredients based on meal preparation estimates
• Hire food service staff and participate in onboarding processes
• Ensure food quality and customer service meet established standards
• Address customer complaints and concerns in a professional, timely manner
• Maintain records of stock levels, repairs, sales figures, and wastage
• Prepare and submit operational reports and budget/cost estimates
• Supervise tray assembly and food trolley delivery to ensure accuracy

Requirements / Skills

The ideal candidate is someone who thrives in a fast-paced restaurant environment and has experience leading a team under pressure. Tim Hortons values supervisors who are dependable, communicative, and genuinely client-focused — someone who can take initiative while also being a strong team player.

• 2 to 3 years of experience in a food service or restaurant setting is required
• Secondary school graduation certificate or equivalent experience
• Excellent oral communication skills for effective team and customer interaction
• Client focus and flexibility — able to adapt to changing priorities and schedules
• Physical fitness — role involves standing for extended periods, bending, crouching, and kneeling
• Attention to detail in food quality, stock management, and safety compliance
• Ability to pass a criminal record check as a condition of employment

How to Apply

To apply for this Food Service Supervisor position at Tim Hortons in Hope, BC, use the link below to access the official job posting. Make sure your resume is up to date and reflects your relevant food service experience before submitting.

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