Employee Services Specialist (Contract) – Canadian Tire – Toronto, ON

Canadian Tire Corporation is one of Canada’s most trusted retail and financial services companies, and right now they’re looking for an Employee Services Specialist (Contract) to join their HR team in Toronto, Ontario. This is a centralized, enterprise-wide HR support role focused on delivering a meaningful employee experience through strong case management and continuous process improvement.

This position sits within the People Experience (PEX) function and involves managing a high volume of employee inquiries through Workday, phone, and email channels. If you’re a detail-oriented HR professional with solid Workday knowledge and a passion for solving complex employee issues efficiently, this contract role offers a compelling challenge. The schedule is Monday to Thursday in-office, with Fridays virtual.

About the Role: Employee Services Specialist

Reporting to the AVP, the Employee Services Specialist is responsible for resolving a high volume of employee inquiries and requests on a day-to-day basis while ensuring accurate documentation, timely escalation, and complete case resolution. The role sits at the intersection of HR operations, knowledge management, and employee experience, making it ideal for someone who thrives in a fast-paced, collaborative environment.

You’ll work closely with partner teams and Centres of Expertise (COEs) across Canadian Tire Corporation to maintain consistency in how HR policies and Workday processes are communicated and applied. A key part of the role is identifying trends from case interactions and contributing to training resources, knowledge articles, and continuous improvement initiatives that elevate the overall employee experience.

Benefits and Salary

The broadband salary range for this role is $27.00 to $45.00 per hour, with a typical hiring range of $27.00 to $36.00 per hour. Compensation decisions depend on your experience, market conditions, internal equity, and the unique value you bring to the role. Canadian Tire also offers career growth opportunities and product discounts. For benefits-eligible employees, the company provides an enhanced flex benefits program, including $5,000 per year in mental health benefits, retirement and savings programs, Canadian Tire Profit Sharing, and supported learning through the Triangle Learning Academy.

Responsibilities

The Employee Services Specialist handles a wide range of HR service delivery tasks, from resolving day-to-day employee inquiries to supporting knowledge management and process improvement. These responsibilities span both operational support and strategic contributions that shape how employees experience HR at Canadian Tire.

• Manage a high volume of employee inquiries via case management, phone, and email, maintaining strong knowledge of Workday business processes, HR programs, and enterprise-wide policies
• Document and categorize all inquiries accurately, applying urgency-based prioritization and effective case management practices through to resolution
• Identify trends and opportunities from case interactions to provide feedback for Workday Help training and internal team documentation
• Maintain and update Knowledge Articles within the established framework, supporting COE-requested updates and ensuring resources reflect current policies
• Support continuous improvement of the employee experience from a case management, knowledge management, and business process perspective
• Provide Workday access to terminated employees when automation is unavailable, following required authentication protocols
• Collaborate with partner teams to deliver effective HR processes, standards, and initiatives with an enterprise-wide lens
• Participate in projects aimed at enhancing the employee experience, leveraging centralized knowledge to support design decisions
• Conduct annual reviews of all case questionnaires to ensure alignment with continuous improvement and employee experience goals

Requirements / Skills

The ideal candidate for this role brings a blend of HR operational expertise and hands-on Workday experience, with a genuine focus on delivering a valued employee experience. Canadian Tire values professionals who are self-directed, collaborative, and capable of managing multiple priorities with precision and care.

• 2–4 years of HR experience with at least 2 years of functional Workday experience and a background in case management focused on employee experience
• Bachelor’s degree in Human Resources or a related field (or equivalent work experience)
• Workday proficiency including knowledge of business processes, eligibility rules, validations, and Workday Help — experience with PEX and Workday Release Management is an asset
• Advanced Microsoft Office skills, particularly Excel and PowerPoint; familiarity with Jira and SharePoint is preferred
• Strong communication skills (written and verbal); bilingualism in English and French is considered an asset
• Attention to detail and confidentiality — ability to handle sensitive HR information with discretion and sound judgment
• Problem-solving mindset with a curious, growth-oriented approach and the ability to see the big picture while delivering practical solutions
• Flexibility to work across time zones and adaptability to new Workday functionality and enhancements

How to Apply

To apply for the Employee Services Specialist (Contract) position at Canadian Tire in Toronto, use the official link below. Ensure your resume is up to date and reflects your Workday experience and HR background before submitting your application.

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