Customs Brokerage Rep I – UPS – Richmond, BC

UPS, one of the world’s leading logistics companies and a Fortune Global 500 organization, is hiring a Customs Brokerage Representative I for their Richmond, British Columbia office. This is a remote, full-time permanent role that sits at the heart of cross-border trade — keeping shipments moving smoothly through the customs clearance process.

If you have a foundational understanding of customs operations and enjoy detail-oriented work in a structured, team-based environment, this position offers a solid entry point into the world of international trade compliance with one of the most recognized logistics networks on the planet.

About the Role: Customs Brokerage Rep I

At its core, this role is about processing customs clearances and declarations for repetitive and non-complex shipments. Using the CCBS system alongside your own skills, you’ll be creating and modifying line codes and classifications, handling import permits, and ensuring proper documentation reaches the appropriate government channels. You’ll serve a broad range of internal and external clients including import operations, inbound services, consulting, and sales teams.

This position operates Monday to Friday, with a shift of 7:00 AM – 3:30 PM PT, requiring a minimum of 40 hours per week. Some flexibility with start and finish times is expected. The work is fully remote, making it an accessible opportunity for candidates across British Columbia.

Benefits and Salary

This role comes with a starting rate of $17.75 per hour. As part of the UPS team, you’ll be joining a company that values diversity and equal opportunity, with accommodations available throughout the recruitment process for candidates with disabilities. UPS’s global reputation and culture of continuous development provide a strong foundation for long-term career growth in customs brokerage and trade compliance.

Responsibilities

Working as a Customs Brokerage Rep I, your day-to-day will involve managing the documentation and communication flow that keeps shipments compliant and on schedule. Accuracy and attention to detail are essential — every step you take directly supports import operations and client satisfaction.

• Process customs clearances and confirm declarations for repetitive and non-complex shipments using the CCBS system
• Create and modify line codes and HS classifications within client profiles in the CCBS system
• Perform data entry including opening customer files, validating information, and handling credit and invoicing tasks
• Collect supplementary documentation from customers, drivers, customs offices, and other relevant parties as needed
• Identify discrepancies in customer profiles and flag issues for resolution
• Respond to standard inquiries from customers, drivers, and customs or government offices
• Handle delivery service requests and import permits, and ensure proper documentation is submitted to the government
• Collaborate as a team member with clients, UPS SCS employees, carriers, and inbound agents

Requirements / Skills

This role is a great fit for someone who is organized, detail-focused, and comfortable working within regulated systems. UPS is looking for candidates who bring a combination of practical computer skills, basic customs knowledge, and a collaborative work ethic to support a high-functioning import operations team.

• 6 months to 2 years of experience in a relevant role (customs, logistics, data entry, or trade compliance)
• High school diploma or equivalent is required
• Basic knowledge of customs operations, laws, regulations, and other government departments
• Basic understanding of the HS (Harmonized System) classification system
• Basic computer skills with comfort navigating data entry systems
• Bilingualism at an intermediate level is required for candidates in Quebec (not applicable for Richmond)
• Ability to commit to a full 5-day workweek with flexibility on shift start and end times

How to Apply

To apply, visit the official UPS job posting using the link below. Make sure your resume is up to date before submitting, as applications must include an updated resume.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join UPS in Richmond.