Customer Service Desk Associate – Walmart – Thunder Bay, ON

Walmart Canada’s Thunder Bay location on Arthur Street West is looking for a Customer Service Desk Associate to join their team. If you’re someone who genuinely enjoys helping people, thrives in a fast-moving environment, and takes pride in keeping things running smoothly, this role puts you right at the heart of the store’s customer-facing operations.

As the first point of contact for customers navigating returns, exchanges, and questions, you’ll represent Walmart’s values every shift. Whether you’re processing a refund, directing a shopper to the right aisle, or maintaining accurate records, your work directly shapes the experience customers have — and keeps them coming back.

About the Role: Customer Service Desk Associate

In this position, you’ll handle the full range of customer service desk operations, from processing returns and exchanges to managing sales tax-exempt records and claims for damaged merchandise. You’ll follow Walmart’s established procedures to ensure accuracy, security, and consistency at the front end of the store. Every transaction you handle contributes to the store’s overall integrity and customer satisfaction.

This is a Regular/Permanent role with a flexible schedule covering mornings, afternoons, evenings, and nights — including weekends and holidays. The ability to stay focused and organized during high-volume periods is key, as is the physical stamina to stand for extended periods and occasionally lift up to 50 lbs. Teamwork and a positive attitude go a long way in this environment.

Benefits and Salary

The minimum rate of pay starts at $17.75 per hour. Beyond your hourly wage, Walmart Canada offers a solid benefits package that includes comprehensive benefits and life insurance (based on hours or employment status), paid time off, a store discount, stock options, deferred profit sharing, and access to the Live Better U education program and EQ Health support.

Responsibilities

Working at the Customer Service Desk means you’re managing a steady flow of customer interactions and administrative tasks simultaneously. Your attention to detail and ability to follow company procedures accurately are what keep the front end running efficiently and customers satisfied.

• Process refunds and returns by following Walmart’s procedures and completing all required forms accurately
• Assist customers with exchanges, questions, and store directions in a friendly and professional manner
• Maintain sales tax-exempt records accurately and up to date in accordance with company guidelines
• Handle damaged merchandise by sending items to Claims for processing
• Verify returned items against refund slips before placing them back on the sales floor
• Ensure accurate scanning of all items being returned to the floor to support pricing and inventory accuracy
• Work a flexible schedule including evenings, weekends, and holidays as required by business needs
• Perform physical tasks including standing for extended periods and lifting inventory up to 50 lbs. on occasion

Requirements / Skills

Walmart is looking for candidates who bring a positive, team-oriented attitude and genuinely enjoy working with the public. The ideal person for this role is adaptable, communicates clearly, and can stay calm and efficient even when things get busy.

• Flexibility to work a variety of shifts, including evenings, weekends, and holidays
• Strong communication skills — both listening and speaking — to assist customers effectively
• Attention to detail when processing transactions, scanning items, and maintaining records
• Team player mindset with a willingness to support colleagues and store operations
• Physical capability to stand for extended periods and lift up to 50 lbs. occasionally
• Reliability and a positive attitude in a fast-paced retail environment

How to Apply

To apply, use the official link below to submit your application through Walmart Canada’s careers portal. Make sure your resume is up to date before you begin.

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