Customer Rep-Station – FedEx – Woodbridge, ON

FedEx is hiring a Customer Rep-Station at their Woodbridge, Ontario facility — a role that puts you at the centre of customer service operations and station support. If you’ve got experience in FedEx customer service and you’re ready to step into a position where you can lead by example, mentor hourly team members, and handle the more complex side of customer interactions, this could be the right move for you.

This is an interview position at the 45 Di Poce Way location in Woodbridge. Working a Friday to Tuesday schedule from 1500 to 2300, you’ll be a key resource on everything from features of service to customs requirements, while also supporting managers in monitoring and improving customer operations day to day.

About the Role: Customer Rep-Station

In this position, you’ll work alongside the station manager to keep administrative and customer service operations running smoothly. Beyond answering inquiries, you’ll step in to handle difficult or unusual customer situations, acting as the go-to expert on FedEx products, policies and procedures, and customs requirements. It’s a position that blends hands-on customer work with a leadership component — you’ll be modelling best practices and serving as a mentor to hourly employees on the floor.

You’ll also play a role in driving incremental revenue by promoting continued sales whenever the opportunity presents itself. Strong communication, conflict resolution, and leadership skills are essential here, as you’ll be expected to set the standard for the team around you. Physical requirements are part of the job as well — you must be able to lift up to 70 lbs and manoeuvre packages weighing up to 150 lbs with appropriate equipment.

Benefits and Salary

FedEx is widely known for offering a comprehensive benefits package to its permanent full-time employees. While specific compensation details for this role were not listed in the posting, FedEx Canada typically provides benefits including health and dental coverage, employee assistance programs, and opportunities for professional development. This is a PFT (Permanent Full-Time) position, which reflects a longer-term commitment from the employer.

Responsibilities

As a Customer Rep-Station, your day-to-day will involve a mix of customer-facing interactions, administrative support, and team leadership. You’ll be relied upon to resolve complex situations efficiently and help raise the standard of service across the station.

• Assist the station manager with administrative and customer service operations as required
• Handle difficult or unusual customer inquiries that go beyond the scope of frontline representatives
• Serve as an expert resource on FedEx features of service, policies and procedures, and customs requirements
• Mentor and model best practices for hourly employees, demonstrating strong communication, conflict resolution, and leadership skills
• Monitor and support improvement of customer operations alongside station management
• Promote continued sales and identify opportunities to generate incremental revenue
• Handle packages physically, lifting up to 70 lbs and manoeuvring packages up to 150 lbs with appropriate equipment
• Complete all required training, including basic, recurrency, and DG Specialist certification

Requirements / Skills

FedEx is looking for a candidate with a solid foundation in FedEx customer service operations and the interpersonal skills to lead by example. The ideal person is comfortable navigating complex customer situations, has a good command of FedEx’s product offerings, and is motivated to grow within the organization. EXCEL/LEAP candidates are preferred.

• High School Diploma or GED equivalent is required
• Minimum 6 months of FedEx customer service representative experience is required
• Basic proficiency in Microsoft Word and Excel is expected
• Ability to obtain and maintain FedEx DG Specialist certification is necessary for this role
• Good understanding of FedEx products, features of service, and general operations is essential
• Physical ability to lift 70 lbs and manoeuvre packages up to 150 lbs with appropriate equipment
• Ability to complete all basic and recurrency training successfully

How to Apply

To apply for this position, use the official FedEx Careers link below. Make sure your resume is up to date and reflects your relevant customer service experience before submitting.

Share This Opportunity

Know someone who might be interested? Share this job posting and help them join FedEx in Woodbridge.