Customer Experience Specialist – Tesla – London, Ontario

Tesla is looking for a Customer Experience Specialist to join their team in London, Ontario. This is a front-line role where you’ll serve as a brand ambassador, guiding customers through every step of the Tesla ownership journey—from the moment they walk into the showroom to the day they drive their new vehicle home. If you’re passionate about sustainable energy, electric vehicles, and delivering standout customer experiences, this role is worth a close look.

Day to day, you’ll be meeting customers, running demo drives, delivering personalized product education, and conducting vehicle delivery orientations. The role blends customer service with light sales support, meaning no two days will look exactly the same. It’s a position that rewards curiosity, communication skills, and genuine enthusiasm for what Tesla is building.

About the Role: Customer Experience Specialist

As a Customer Experience Specialist at Tesla’s London, Ontario location, you’ll be the first face customers see when they walk through the showroom doors and the last point of contact when they take possession of their vehicle. You’ll build personalized customer profiles, match customers to the right Tesla product, and arrange Full Self-Driving demonstrations and test drives tailored to each guest’s interests and timeline.

This role also involves maintaining sales pipeline health—capturing guest information, scheduling appointments, and flagging high-intent buyers. You’ll need to hold a valid motor vehicle salesperson licence issued by the Ontario provincial regulator, as this is a condition of employment for Ontario-based roles. You must also maintain a valid Class 5, G or G2 driver’s licence throughout your employment.

Benefits and Salary

This is a full-time position with a posted pay range of $21.60–$32.40 per hour (Tesla Advisor, Sales 2), plus cash and stock awards. On top of competitive pay, Tesla employees are eligible from day one for company-paid Health, Dental, Vision, Life, and Disability insurance, an RRSP with employer match, Employee Stock Purchase Plans, an Employee Assistance Program, Parental Success Programs, sick and vacation time, paid holidays, the Tesla Babies program, and employee discounts on Tesla products and fitness perks.

Responsibilities

Working at the intersection of sales, education, and customer service, the Customer Experience Specialist plays a vital role in shaping how people feel about Tesla before, during, and after their purchase. Every interaction is an opportunity to build trust and leave a lasting impression on behalf of the brand.

• Welcome and engage walk-in guests promptly and personally, making sure they feel comfortable from the moment they arrive
• Build customer profiles through meaningful conversation to understand each guest’s background, interest in Tesla, and purchase timeline
• Educate and inspire guests by answering questions and curating tailored product experiences, including test drives and Full Self-Driving demonstrations
• Conduct delivery orientations for new owners, walking them through key features and benefits so they feel confident and excited about their vehicle
• Support pipeline health by capturing guest information, booking test drives, and identifying high-intent buyers for the sales team
• Deliver exceptional service to every customer, whether they’re a curious first-time visitor or a returning Tesla owner
• Perform additional tasks as assigned to support overall business needs in a dynamic retail environment

Requirements / Skills

Tesla is looking for someone who can connect naturally with people, communicate confidently, and represent the brand with genuine enthusiasm. The ideal candidate brings a combination of customer service experience, tech-savviness, and a real interest in electric vehicles and sustainable energy.

• 1+ years of customer service and/or sales experience with a demonstrated track record of meeting and exceeding goals
• Passion for the Tesla mission and awareness of EV industry trends and local incentives in Ontario
• Strong communication skills—both written and verbal—along with excellent organization and attention to detail
• Proficiency with Microsoft Office Suite and CRM tools to manage customer records and support the sales process
• Availability to work evenings, weekends, and holidays in a retail setting
• Valid Class 5, G or G2 driver’s licence maintained throughout employment
• Motor vehicle salesperson licence/certificate issued by the Ontario provincial regulator (required before engaging in sales activities)

How to Apply

To apply, use the link below to visit the official Tesla job posting. Make sure your resume is up to date and tailored to highlight your customer service and sales experience before submitting.

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