Brokerage Representative II – UPS – Mississauga, Ontario, Canada

UPS is seeking a skilled Brokerage Representative II to join its customs clearance team in Mississauga. In this role, you will process customs clearance and verify declarations for a wide range of shipments. You will also assist with delivery service or import permit requests and handle the necessary documentation for government agencies. If you have experience in customs operations and want to be part of a leading logistics company, this could be the perfect opportunity for you.

This position operates Monday to Friday, from 9:30 AM to 6:00 PM Eastern Time, and includes responsibilities such as data entry, customer communication, and identifying business opportunities. You will play a key role in ensuring rapid, error-free processing and delivering excellent customer service.

About the Role

As a Brokerage Representative II, you will process customs clearance, manage delivery permits when necessary, and ensure that all shipments comply with relevant laws and regulations. Your responsibilities will include validating customer information, assisting with documentation, and addressing inquiries from customers, drivers, and customs offices.

In this role, you will collaborate closely with internal teams and external clients to provide efficient support. Success in this position requires attention to detail, a proactive approach, and excellent customer service skills.

Key Responsibilities

• Process customs clearance and confirm declarations for shipments.
• Collect supplementary documentation from customers, drivers, and customs offices.
• Ensure compliance with customs regulations and other government requirements.
• Identify discrepancies in customer profiles and assist in resolving issues.
• Answer standard inquiries and requests from customers and internal teams.

Basic Qualifications

UPS requires the following basic qualifications for the Brokerage Representative II role:

• High School Diploma.
• 2 to 4 years of experience in customs operations.
• Knowledge of Customs operations, laws, regulations, and the HS system.
• Certified Customs Specialist (CCS) Certification (recommended).

Preferred Qualifications

UPS prefers candidates who also possess the following qualifications:

• Bilingualism (required in Quebec).
• Strong computer skills, especially with Microsoft Office.
• Experience with the Canada-US-Mexico Agreement (CUSMA) and permit process.

Compensation & Benefits

UPS offers a comprehensive benefits package, including:

• Medical, Dental, and Vision coverage.
• 401(k) plan with company match.
• Paid time off and holidays.

Why Work at UPS?

UPS is a Fortune Global 500 company that values diversity and inclusion in the workplace. As an equal opportunity employer, UPS fosters an environment where employees are encouraged to develop their skills and take on new challenges. Join UPS to grow your career while contributing to one of the world’s leading logistics companies.

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How to Apply

Take the next step in your career by joining UPS as a Brokerage Representative II in Mississauga. Apply today and be part of a global leader in logistics.