Assistant Team Leader – Dollarama – Victoria, BC

Victoria, BC is home to a growing Dollarama location looking to bring on an Assistant Team Leader to support daily store operations. This is a role that blends retail supervision, customer service, and hands-on floor work — a solid fit for someone who’s ready to take the next step in their retail career.

Whether you’re drawn to the leadership component, the fast-paced environment, or the opportunity to grow within a nationally recognized Canadian retail company, this position offers meaningful day-to-day variety. You’ll work alongside store management, coach staff, handle cash management, and keep shelves stocked and customers happy.

About the Role: Assistant Team Leader

As an Assistant Team Leader at Dollarama’s Victoria location, you’ll be a key part of the management structure — stepping in to support store operations, oversee staff during your shifts, and ensure the store runs smoothly from open to close. The role involves both administrative duties (like entering attendance and managing breaks) and physical tasks like stocking shelves and processing daily shipments.

You’ll also play an important role in maintaining store safety and cleanliness standards, contributing to a welcoming environment for both customers and your team. Strong communication skills and the ability to juggle competing priorities are key to succeeding here. Dollarama operates all of its stores in-house, so your leadership directly shapes the customer experience.

Benefits and Salary

Dollarama offers a competitive wage for this position ranging from $19.40 to $19.79 per hour, depending on experience. Employees enjoy weekly pay, paid vacation, and Birthday Leave — a nice perk that shows the company values its people. Additional benefits include a Retirement Plan and genuine opportunities for career growth within the organization. Both full-time (25+ hours/week) and part-time (under 25 hours/week) permanent positions are available depending on your availability.

Responsibilities

The Assistant Team Leader role at Dollarama is hands-on and varied. You’ll move between supervisory tasks and floor-level work throughout your shift, ensuring the store meets both operational and customer service standards on a daily basis.

• Support store management in overseeing daily store operations and coordinating staff activities
• Process daily shipments by boxing and unboxing deliveries efficiently
• Stock shelves with daily products in compliance with Dollarama’s presentation standards
• Deliver strong customer service and resolve customer concerns professionally and promptly
• Uphold safety and cleanliness standards throughout the store at all times
• Conduct manager-on-duty tasks, including confirming daily breaks are taken and logging attendance accurately
• Manage cash operations and perform store opening and closing duties as required
• Participate in training new employees and supporting their onboarding into store routines

Requirements / Skills

Dollarama is looking for someone who brings a combination of retail experience and supervisory capability to this role. You’ll thrive here if you’re comfortable managing multiple priorities in a high-volume environment and genuinely enjoy working with both customers and colleagues.

• Retail experience — approximately one (1) year working in the retail industry
• Supervisory experience — approximately one (1) year in a leadership or supervisory capacity
• Flexible availability — ability to work day, evening, and weekend shifts as needed
• Strong organizational skills — ability to manage time effectively and prioritize tasks under pressure
• Communication and interpersonal skills — confident interacting with customers and guiding team members
• Leadership and teamwork — demonstrated ability to lead by example while working collaboratively
• Customer service orientation — genuinely committed to a positive shopping experience for every customer

How to Apply

To apply, use the official job posting link below — the application is completed through the AppyHere mobile app, so it’s easiest to apply directly from your smartphone. Make sure your availability and relevant experience are clearly outlined before submitting.

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