Team Leader – Dollarama – Windsor, ON

Windsor’s Dollarama location is looking for a motivated Team Leader to help keep the store running smoothly and support a hardworking team. If you have retail experience, a natural ability to guide others, and you thrive in a busy, high-volume setting, this full-time permanent position could be a strong fit for your next career move.

As a Team Leader at Dollarama, you’ll be on the floor every shift — leading associates, maintaining merchandising standards, managing daily shipments, and making sure customers leave satisfied. It’s a hands-on role that blends team supervision with practical store operations, and it comes with real opportunity to grow within the company.

About the Role: Team Leader

This position puts you at the centre of day-to-day store operations. You’ll be responsible for leading and supervising store associates, overseeing merchandising and shelf stocking, and handling cash management along with store opening and closing duties. You’ll also step into a manager on duty capacity — managing breaks, monitoring time and attendance, and keeping store operations on track.

Beyond the operational side, you’ll play a key role in employee training and performance evaluations, contributing to a team culture built on accountability and clear communication. Maintaining store safety and cleanliness standards, addressing customer concerns promptly, and participating in inventory processes are all part of the role. A flexible schedule — including days, evenings, and weekends — is required to meet store needs.

Benefits and Salary

Dollarama offers a competitive hourly wage ranging from $18.60 to $19.30, based on experience. The position also comes with a solid package of employee benefits, including weekly pay, paid vacation and Birthday Leave, a retirement plan, and genuine opportunities for career growth within the company.

Responsibilities

The Team Leader role at Dollarama covers a broad range of daily duties, from front-line customer service to behind-the-scenes store operations. Each responsibility contributes directly to keeping the store organized, welcoming, and running efficiently for both customers and staff.

• Lead and supervise store associates, offering guidance and day-to-day support
• Manage store merchandising, including shelf stocking and handling daily incoming shipments
• Uphold customer service standards and address complaints or issues in a timely manner
• Perform manager on duty tasks, including overseeing breaks and monitoring time and attendance
• Implement and maintain visual merchandising standards aligned with company strategy
• Conduct cash management and handle store opening and closing procedures as needed
• Ensure safety and cleanliness standards are consistently met throughout the store
• Participate in inventory processes and contribute to accurate stock tracking
• Support employee training and take part in performance evaluations

Requirements / Skills

Dollarama is looking for a candidate who brings both retail know-how and proven leadership ability to this role. The right person is organized, communicates clearly, and can manage priorities effectively in a fast-moving store environment.

• Minimum one year of retail experience in a store or customer-facing setting
• Minimum one year of team management experience, demonstrating the ability to lead others
• Open availability for day, evening, and weekend shifts based on store needs
• Strong organizational and time management skills with the ability to manage multiple priorities
• Effective leadership and communication skills to guide and motivate a team
• Ability to thrive in a dynamic, high-volume environment with shifting demands
• Ambition to grow within the company and take on increasing responsibility

How to Apply

To apply, use the official link below to submit your application through Dollarama’s recruitment platform. Make sure your resume is up to date before getting started.

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