Team Leader – Dollarama – Sherbrooke, QC

Dollarama is looking for a motivated Team Leader to join their store in Sherbrooke, Quebec. This is a full-time, permanent position with a Canadian retailer that operates coast to coast and takes pride in offering compelling value to everyday shoppers. If you have retail experience and a genuine interest in leading a team, this could be your next move.

As a Team Leader at Dollarama, you’ll play a hands-on role in the day-to-day operation of the store — from supervising associates and managing shipments to maintaining merchandising standards and ensuring customers leave with a positive experience. It’s a role that blends leadership, organization, and retail know-how in a fast-moving environment.

About the Role: Team Leader

The Team Leader at Dollarama acts as a key point of contact between store management and front-line associates. You’ll be responsible for overseeing daily store operations, including shelf stocking, visual merchandising, cash management, and opening or closing the store as needed. You’ll also take on manager-on-duty responsibilities such as tracking attendance, managing breaks, and keeping store operations running smoothly throughout your shift.

Beyond the operational side, this role calls for someone who can lead by example. You’ll be expected to address customer concerns promptly, uphold safety and cleanliness standards, contribute to employee training and performance evaluations, and participate in inventory processes. A strong sense of accountability and the ability to stay composed in a high-volume retail environment are essential to succeeding here.

Benefits and Salary

Dollarama offers a competitive package for this full-time Team Leader position. Benefits include weekly pay, paid vacation, birthday leave, a retirement plan, and real opportunities for career growth within the company. Salary varies based on experience. Dollarama is a company that invests in its people and supports internal advancement.

Responsibilities

As a Team Leader, your day will involve a mix of people management, store operations, and customer service. These responsibilities are central to keeping the store running efficiently and ensuring both staff and customers have a positive experience.

• Lead and supervise store associates, offering guidance and day-to-day support
• Manage store merchandising, including shelf stocking, boxing and unboxing daily shipments
• Ensure customer service standards are consistently met throughout the store
• Perform manager-on-duty tasks such as overseeing breaks, time tracking, and attendance
• Implement and maintain visual merchandising standards in line with company strategy
• Address customer complaints and resolve issues in a timely and professional manner
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Handle cash management and carry out store opening and closing duties as needed
• Participate in inventory processes and contribute to accurate stock management
• Support employee training and assist with performance evaluations

Requirements / Skills

Dollarama is looking for someone with proven experience in retail and team management who is ready to take on more responsibility. The ideal candidate is organized, communicates clearly, and thrives in a fast-paced, high-volume retail setting. Ambition to grow within the company is a definite asset.

• Minimum one year of retail industry experience — a solid foundation in store operations is expected
• Minimum one year of team management experience — you should be comfortable supervising and supporting others
• Open availability including days, evenings, and weekends, with scheduling based on store needs
• Strong organizational and time management skills — ability to prioritize effectively in a busy environment
• Leadership and communication skills — you set the tone for the team and represent the store to customers
• Ability to work in a dynamic, fast-paced environment with high customer and product volume
• Ambition to progress within the company and grow into greater responsibilities over time

How to Apply

To apply for this Team Leader position at Dollarama in Sherbrooke, use the link below to access the official application form. Make sure your resume is up to date and reflects your relevant retail and supervisory experience before submitting.

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