Assistant Team Leader – Dollarama – Sherbrooke, QC
Location: Sherbrooke, QC | Company: Dollarama
Dollarama is looking for an Assistant Team Leader to join their store team in Sherbrooke, Quebec. With both full-time and part-time schedules available, this role is a solid step forward for anyone with retail experience who’s ready to take on more responsibility in a busy, customer-facing environment.
As an Assistant Team Leader, you’ll work alongside the store’s management team to keep daily operations running smoothly — from receiving shipments and stocking shelves to handling cash, supporting staff, and making sure customers walk away satisfied. It’s a hands-on role where no two shifts look exactly the same.
About the Role: Assistant Team Leader
This position puts you right in the middle of store operations. You’ll help manage daily workflows, assist with opening and closing duties, and step in as manager on duty when needed — ensuring breaks are taken, attendance is logged, and the floor runs efficiently. You’ll also play a part in training new employees and maintaining Dollarama’s presentation and safety standards.
Working at Dollarama means being part of a fast-paced, high-volume retail environment. Teamwork, clear communication, and strong organizational skills are essential to succeeding in this role, as is the flexibility to work day, evening, and weekend shifts as needed.
Benefits and Salary
This position starts at $18.00 per hour, with salary varying according to experience. Dollarama offers weekly pay, paid vacation and birthday leave, a retirement plan, and genuine opportunities for career growth within the company.
Job Details
📌 Job Type: Full-Time or Part-Time (Permanent)
🏢 Company: Dollarama
📍 Location: Sherbrooke, QC, J1J 2E2
💰 Pay: Starting at $18.00/hour
Responsibilities
As an Assistant Team Leader at Dollarama in Sherbrooke, your day-to-day will span a wide range of tasks — from physical stock work to customer service and supervisory duties. Being adaptable and detail-oriented is key to keeping operations on track.
- Assist management in overseeing store operations and supervising staff on shift
- Process daily shipments by boxing and unboxing incoming merchandise
- Stock shelves daily in compliance with Dollarama’s presentation standards
- Deliver customer service and resolve any customer issues that arise on the floor
- Uphold safety and cleanliness standards throughout the store at all times
- Perform manager-on-duty tasks, including monitoring breaks and recording attendance
- Handle cash management and carry out store opening and closing procedures as required
- Support employee training by participating in the onboarding and development process
Requirements / Skills
The ideal candidate brings retail experience and at least some background in a supervisory capacity. Dollarama values candidates who can lead by example, stay organized under pressure, and communicate effectively with both customers and colleagues.
- Approximately one year of retail experience in a relevant role
- Approximately one year in a supervisory role within any industry
- Flexible availability including days, evenings, and weekends
- Strong organizational skills with the ability to manage time and shifting priorities
- Excellent communication and interpersonal abilities for working with staff and customers
- Leadership and teamwork skills with the ability to multitask in a high-volume setting
- Customer service orientation and a commitment to a positive in-store experience
How to Apply
To apply, use the official link below to access the Dollarama application form. Make sure your resume is up to date before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Assistant Team Leader role at Dollarama in Sherbrooke is perfect for candidates who excel in retail supervision, customer service, and team coordination. On your resume, emphasize any experience with store operations, staff oversight, and inventory management, attention to detail, and your ability to work in a fast-paced environment. If you’ve previously worked in retail or a supervisory capacity, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like retail supervision, customer service, and store operations that appear in the posting. Quantify your achievements where possible (e.g., “supervised a team of 8 associates” or “processed daily shipments of 200+ units”). Write a brief cover letter expressing your genuine interest in Dollarama and why you’re a strong fit for this opportunity in Sherbrooke. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Dollarama‘s values, store model, and company culture beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your leadership, organizational, and customer service skills. Common questions may include scenarios about handling difficult customers, managing team priorities, and working under pressure during busy shifts. Dress appropriately for a retail environment, arrive 10–15 minutes early, and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
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