Team Leader – Dollarama – London, ON

London’s retail scene has a solid opportunity waiting for someone ready to step up. Dollarama is looking for a Team Leader to join the crew at their London, Ontario store — a full-time, permanent role that puts you right in the middle of the action, leading a team and keeping things running smoothly on the floor.

This isn’t a background role. As Team Leader, you’ll be the go-to person for store associates, the one who sets the tone for customer service, and the person responsible for making sure everything from merchandising to cash management is handled with care. If you’ve got retail experience and a knack for leading people, this is the kind of role where that combination pays off.

About the Role: Team Leader

Day to day, you’ll be leading and supervising store associates, handling shelf stocking and merchandising, managing daily shipments, and making sure the store meets Dollarama’s visual and operational standards. You’ll also take on manager-on-duty responsibilities — things like break scheduling, time and attendance, and opening and closing procedures.

Beyond the logistics, you’ll be the point of contact for customer concerns, a key player in employee training and performance evaluations, and an active participant in inventory processes. You’re expected to be available across days, evenings, and weekends, with your schedule set based on store operational needs.

Benefits and Salary

Dollarama offers a benefits package designed to support employees in the long run. Team Leaders receive weekly pay, paid vacation, and Birthday Leave — a little extra recognition built right into the calendar. There’s also a retirement plan in place, along with genuine opportunities for career growth within the company. Salary varies based on experience.

Responsibilities

The Team Leader role at Dollarama covers a broad range of day-to-day duties that keep the store operating at its best. From leading the team on the floor to making sure shelves are stocked and customers are looked after, this position demands both leadership presence and hands-on involvement.

• Lead and supervise store associates, offering guidance and support throughout each shift
• Oversee merchandising, shelf stocking, and the boxing and unboxing of daily shipments
• Ensure customer service standards are consistently met across the store
• Execute manager-on-duty tasks, including break management, time and attendance tracking
• Implement and maintain visual merchandising standards aligned with company strategy
• Address customer complaints and resolve issues in a timely and professional manner
• Uphold store safety and cleanliness standards and contribute to their ongoing maintenance
• Perform cash management, store opening and closing duties as required
• Participate in inventory processes and contribute to accurate stock counts
• Support employee training and take part in performance evaluations

Requirements / Skills

Dollarama is looking for someone with a solid retail foundation and real experience managing people. The ideal candidate brings leadership confidence, strong organizational skills, and the flexibility to work across varying schedules in a high-volume retail environment.

• Minimum 1 year of retail industry experience — a solid understanding of store operations is essential
• Minimum 1 year of team management experience — you should be comfortable leading and directing others
• Open availability for day, evening, and weekend shifts based on store needs
• Strong time management and prioritization — proven ability to juggle multiple tasks efficiently
• Leadership and communication skills — you can guide a team clearly and handle situations calmly
• Ability to thrive in a fast-paced, high-volume environment — this store stays busy
• Ambition to grow within the company — Dollarama promotes from within and values upward momentum

How to Apply

To apply, use the link below to access the official Dollarama job posting and submit your application. Make sure your resume is up to date before you get started.

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