Software Development Engineer – Amazon – Toronto, ON
Location: Toronto, ON | Company: Amazon
Amazon’s Customer Service (CS) organization is looking for a skilled Software Development Engineer to join the Associate Experience Tech (AE-Tech) team in Toronto, Ontario. This is a role at the cutting edge of AI-native development, where your work will directly shape the tools and experiences that help Customer Service Associates deliver world-class support to millions of Amazon customers.
Day to day, you’ll be designing and building AI-powered software solutions, participating in code reviews, collaborating with cross-functional stakeholders, and helping drive innovation across the full software development lifecycle. It’s a role that blends hands-on engineering with technical leadership — and it comes with real ownership and meaningful impact at scale.
About the Role: Software Development Engineer
As a member of the AE-Tech team, you’ll have end-to-end ownership of software solutions that empower Customer Service Associates (CSAs) to resolve customer issues with speed and accuracy. Working closely with product, UX, and operations partners, you’ll contribute to the design, development, and maintenance of systems that handle customer contacts at an enormous scale. The team is pioneering AI-native development, building intelligent solutions that detect and resolve issues with unprecedented efficiency.
This role also involves mentoring junior engineers, contributing to technical roadmaps, and balancing new feature development with long-term operational improvements. Amazon fosters a culture of innovation and collaboration, and this team is no exception — you’ll be empowered to push boundaries and advocate relentlessly on behalf of customers.
Benefits and Salary
The base salary range for this Software Development Engineer position in Toronto is $114,800 to $191,800 CAD annually. Amazon’s total compensation package may also include sign-on payments and Restricted Stock Units (RSUs), with final compensation determined by experience, qualifications, and location. Benefits include health insurance (medical, dental, vision, prescription, and basic life & AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.
Job Details
📌 Job Type: Permanent
🏢 Company: Amazon Development Centre Canada ULC
📍 Location: Toronto, ON
🆔 Requisition ID: 10455365
💰 Pay: $114,800 – $191,800 CAD annually
Responsibilities
In this role, you’ll be involved in every stage of the software development lifecycle — from initial scoping and design through to deployment and ongoing maintenance. Your contributions will span both technical execution and strategic input, helping shape the direction of systems used by Customer Service Associates and their customers every day.
- Design and develop software solutions that enable Amazon’s Customer Service Associates to deliver exceptional customer experiences, with a focus on operational excellence
- Contribute to the full SDLC including scoping, design, coding, testing, deployment, and maintenance, while actively participating in meaningful code reviews
- Create and optimize AI-powered solutions that detect and resolve customer issues, working at the forefront of AI-native development
- Collaborate closely with stakeholders across product, UX, and operations teams to understand business and customer value
- Analyze telemetry data to identify improvement opportunities and ensure solutions effectively address real-world needs
- Mentor junior engineers and contribute to technical roadmaps that balance new feature development with operational improvements
- Shape the long-term vision for team systems while driving innovations that raise the bar in operational health and team culture
Requirements / Skills
Amazon is looking for an engineer who brings solid hands-on development experience alongside the ability to think architecturally about complex systems. The ideal candidate is someone who thrives in a fast-paced, customer-obsessed environment and is excited about the possibilities of AI-driven development.
- 3+ years of non-internship professional software development experience
- 2+ years of experience in design or architecture of new and existing systems, including design patterns, reliability, and scaling
- 3+ years of programming using a modern language such as Java, C++, or C#, including object-oriented design
- Full software development lifecycle experience including coding standards, code reviews, source control management, build processes, testing, and operations (preferred)
- Bachelor’s degree in computer science or equivalent (preferred)
How to Apply
To apply, visit the official Amazon job posting using the link below. Make sure your resume is up to date and tailored to the requirements listed before submitting your application.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Software Development Engineer role at Amazon in Toronto is perfect for candidates who excel in full-stack software development, AI-powered solution design, and system architecture. On your resume, emphasize any experience with Java, C++, or C#, object-oriented design, and end-to-end SDLC involvement. If you’ve previously worked in customer service technology, AI/ML platforms, or large-scale distributed systems, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like software development lifecycle, AI-native development, and system architecture that appear in the posting. Quantify your achievements where possible (e.g., “reduced customer issue resolution time by 30%” or “designed a system handling 10M+ daily transactions”). Write a brief cover letter expressing your genuine interest in Amazon‘s Customer Service technology mission and why you’re excited about this opportunity in Toronto. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent innovations in customer service technology, and the company’s approach to AI development beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your software engineering and system design skills. Common questions may include scenarios about handling ambiguous requirements, scaling distributed systems, mentoring teammates, and delivering customer-centric solutions. Dress appropriately for a technology environment, arrive 10–15 minutes early (or log in early for virtual interviews), and bring copies of your resume. Prepare thoughtful questions about the AE-Tech team’s roadmap, AI initiatives, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
