Software Development Engineer – Amazon – Toronto, ON
Location: Toronto, ON | Company: Amazon
Amazon’s Customer Service (CS) organization is hiring a Software Development Engineer to join the Associate Experience Tech (AE-Tech) team in Toronto, Ontario. This is an opportunity to work at the intersection of AI innovation and large-scale customer experience, building tools that directly impact both Customer Service Associates and millions of Amazon customers worldwide.
In this role, you’ll take end-to-end ownership of software solutions — from design and architecture through to deployment and ongoing maintenance. You’ll be building AI-powered products that detect and resolve customer issues with greater efficiency and accuracy, contributing to the long-term vision of how Amazon delivers its customer-centric experience.
About the Role: Software Development Engineer
The AE-Tech team works backwards from Customer Service Associates as its primary customers, creating effortless tools to handle and resolve customer contacts. As a Software Development Engineer, you’ll be deeply involved in the full software development lifecycle — scoping, designing, coding, testing, deploying, and maintaining software at scale. You’ll leverage technologies including AI and machine learning to pioneer next-generation customer service solutions.
Beyond hands-on development, you’ll play a meaningful role in mentoring junior engineers, participating in code reviews, and contributing to technical roadmaps that balance new features with operational improvements. Collaboration with cross-functional stakeholders across product, UX, and operations is central to the work — ensuring solutions truly address business and customer needs.
Benefits and Salary
Amazon offers a competitive base salary range of $114,800 to $191,800 CAD annually for this Toronto-based position. Total compensation may also include sign-on payments and Restricted Stock Units (RSUs), with final offers based on experience, qualifications, and location. Benefits include comprehensive health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being.
Job Details
🏢 Company: Amazon
📍 Location: Toronto, ON
🆔 Requisition ID: 10454263
💰 Pay: $114,800 – $191,800 CAD annually
Responsibilities
Day to day, you’ll be balancing hands-on development with technical leadership, collaborating with cross-functional teams to deliver impactful software at scale. These responsibilities require both deep technical expertise and the ability to communicate effectively with stakeholders across product, design, and operations.
- Design and develop software solutions that enable Customer Service Associates to deliver exceptional customer experiences, with a focus on operational excellence
- Contribute to the full software development lifecycle — including scoping, design, coding, testing, deployment, and maintenance
- Participate in code reviews to provide meaningful, constructive feedback and uphold coding standards
- Create and optimize AI-powered solutions that detect and resolve customer issues efficiently, working at the forefront of AI-native development
- Collaborate with stakeholders across product, UX, and operations teams to understand business needs and deliver the right solutions
- Mentor junior engineers and contribute to technical roadmaps balancing new feature development with operational health
- Analyze telemetry data to identify improvement opportunities and drive continuous innovation
Requirements / Skills
Amazon is looking for an engineer who brings solid professional software development experience, a strong grasp of system design and architecture, and a genuine passion for building at scale. The ideal candidate thrives in a collaborative environment and is comfortable taking ownership from design through to production.
- 3+ years of professional software development experience (non-internship) in a modern language such as Java, C++, or C#, including object-oriented design
- 2+ years of experience in system design or architecture, including design patterns, reliability, and scaling of new and existing systems
- Full software development lifecycle experience including code reviews, source control management, build processes, testing, and operations (preferred)
- Bachelor’s degree in Computer Science or equivalent (preferred)
- Ability to mentor junior engineers and contribute to long-term technical roadmaps
- Strong collaboration and communication skills when working with cross-functional stakeholders
How to Apply
To apply, use the official Amazon job link below. Make sure your resume is current and reflects your most relevant software development experience before submitting.
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Job Summary & Tips for Applying
Quick Summary & What to Highlight: This Software Development Engineer role at Amazon in Toronto is perfect for candidates who excel in full-stack software development, system design and architecture, and AI-powered solution building. On your resume, emphasize any experience with Java, C++, or C#, object-oriented design, and working within the full software development lifecycle. If you’ve previously worked in customer experience technology, AI/ML platforms, or large-scale distributed systems, make sure to highlight specific achievements and responsibilities that align with this position.
Resume & Application Tips: Before applying, tailor your resume to match the job description. Include keywords like software development lifecycle, AI-native development, and system architecture that appear in the posting. Quantify your achievements where possible (e.g., “reduced customer issue resolution time by 30%” or “designed a system handling 10M+ daily requests”). Write a brief cover letter expressing your genuine interest in Amazon Customer Service technology and why you’re excited about this opportunity in Toronto. Double-check your application for spelling errors and ensure your contact information is current.
Interview Preparation: If selected for an interview, research Amazon‘s Leadership Principles, recent investments in AI and customer experience, and the AE-Tech team’s mission beforehand. Prepare specific examples using the STAR method (Situation, Task, Action, Result) to demonstrate your technical problem-solving and system design skills. Common questions may include scenarios about handling ambiguous technical problems, mentoring colleagues, and building scalable systems under operational constraints. Dress appropriately for a technology/software engineering environment, arrive 10–15 minutes early (or log in early for virtual interviews), and bring copies of your resume. Prepare thoughtful questions about the role, team dynamics, and growth opportunities. After the interview, send a thank-you email within 24 hours reiterating your interest in the position.
